IT Operations Specialist - 24/7 System Monitoring

Umpisa Inc; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Umpisa Inc. in the Philippines is seeking a Computer Operator to monitor and operate computer systems, run scheduled jobs, perform backups, and coordinate with IT support to resolve issues. This role ensures system availability, data integrity, and uninterrupted business operations.

You will maintain logs, assist in deployments, follow SOPs, and contribute to process improvements while collaborating with cross-functional teams to support 24/7 operations.

Qualifications

• Strong communication skills, capable of clear and effective information exchange.
• Problem solving and analytical skills with a proactive mindset.
• Ability to work in a self-organizing Scrum team in a scaled agile framework.
• Self-starter who enjoys collaborating with team and clients.

Responsibilities

• Monitor and operate computer systems, servers, and applications to ensure continuous system availability.
• Execute and monitor scheduled batch jobs and operational processes.
• Verify successful completion of system jobs and investigate failed or delayed processes.
• Perform system startup, shutdown, and restart activities as required.
• Monitor system consoles, applications, and infrastructure for alerts, errors, and performance issues.
• Respond to operational incidents and escalate unresolved issues to the appropriate support teams.
• Record and track incidents, system events, and operational activities in accordance with company procedures.
• Coordinate with Infrastructure, Network, Database, and Application Support teams during issue resolution.
• Provide first-level operational support for production systems and applications.
• Support scheduled system maintenance, deployments, and production releases.
• Assist in executing SOPs for daily IT operations.
• Ensure operational checklists are completed accurately and on time.
• Maintain daily operations logs, shift reports, and incident records.
• Prepare and submit operational reports to supervisors and relevant stakeholders.
• Update operational documentation, procedures, and runbooks as needed.
• Monitor scheduled backup jobs and verify successful completion.
• report backup failures or exceptions and assist in recovery activities when required.
• Perform routine system health checks and validate operational readiness.
• Identify recurring operational issues and recommend process improvements.
• Assist in the creation and enhancement of operational procedures and documentation.
• Utilize basic scripting knowledge (UNIX or VB Script) to support or automate routine tasks when applicable.
• Adhere to IT security policies, operational standards, and compliance requirements.
• Ensure proper handling of confidential information and system access.
• Participate in shift handovers to ensure seamless 24/7 operational support.
• Perform other duties and responsibilities assigned by the immediate supervisor

Skills

Excellence

Integrity

Professionalism

People Success

Customer Success

Fun

Innovation

Diversity

Communication skills

Problem solving

Analytical skills

Scrum & Agile

Self-motivation

Team collaboration

Job description

Umpisa Inc. in the Philippines is seeking a Computer Operator to monitor and operate computer systems, run scheduled jobs, perform backups, and coordinate with IT support to resolve issues. This role ensures system availability, data integrity, and uninterrupted business operations.

You will maintain logs, assist in deployments, follow SOPs, and contribute to process improvements while collaborating with cross-functional teams to support 24/7 operations.