IT Operations Support Analyst (L1-L2)

Umpisa Inc; Metro Manila; On-site; PHP 279,000 - 558,000; Full time

Job summary

Umpisa Inc. is seeking an experienced IT Operations Support professional in the Philippines to extend IT services beyond APAC and contribute to cloud infrastructure projects. You will support users, lead onboarding, and manage user accounts while developing workflows and documentation.

The role involves collaborating on IT projects, implementing cloud infrastructure services, and supporting ongoing IT operations with a focus on quality and reliability.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Endpoint security and management is required.
• Microsoft/Active Directory administration is required.
• System administration and onboarding/offboarding tasks.
• Low-code/no-code experience or workflow automation is a plus.
• Experience with data migration projects.
• Experience supporting Mac devices.
• L1/L2 support experience.
• Interest in QA automation and testing tools (Playwright, Cypress, Postman, Supertest).
• Willingness to learn CI/CD and release validation for high-quality software delivery.

Responsibilities

• Provide general user support.
• Lead new employee setups and onboarding.
• Oversee first-day orientations for new hires.
• Manage user terminations.
• Create and maintain internal and end-user guidance documentation.
• Provide L1/L2 support.

Skills

Communication

Problem solving

Analytical skills

Scrum/Agile

Self-starter

Core values alignment

Education

Bachelor's degree (IT/CS)

Tools

Endpoint security

Active Directory

System administration

Mac support

Job description

Umpisa Inc. is seeking an experienced IT Operations Support professional in the Philippines to extend IT services beyond APAC and contribute to cloud infrastructure projects. You will support users, lead onboarding, and manage user accounts while developing workflows and documentation.

The role involves collaborating on IT projects, implementing cloud infrastructure services, and supporting ongoing IT operations with a focus on quality and reliability.