IT Operations & Support Specialist (L1/L2, Cloud)

Umpisa Inc; Makati; On-site; PHP 300,000 - 450,000; Full time

Job summary

Umpisa Inc. in Metro Manila is seeking an experienced IT Operations Support professional to strengthen IT projects, cloud initiatives, and end-user services.

The successful candidate will provide Level 1 and Level 2 support, manage user onboarding/offboarding, and lead new-employee setups while maintaining clear documentation for internal use and end users.

Qualifications

• Experience in IT operations or helpdesk
• Familiarity with cloud infrastructure is a plus

Responsibilities

• Provide Level 1 and Level 2 support for IT operations.
• Manage user onboarding and offboarding processes.
• Set up new employees with access and hardware and maintain documentation.

Job description

Umpisa Inc. is seeking an experienced IT Operations Support professional in Metro Manila to strengthen IT projects, cloud initiatives, and end-user services. The role includes collaborating on IT projects, enabling cloud infrastructure services, and supporting a growing software team's operations. The candidate will provide Level 1 and Level 2 support, handle user onboarding/offboarding, and lead new-employee setups while maintaining clear documentation for internal use and end users.