IT Operations Manager - Remote - Up to 150K

weSource Management Consultancy Firm; Makati; Remote; PHP 1,523,340 - 1,824,660; Full time

Job summary

A leading management consultancy firm is seeking an IT Operations Manager to oversee business-as-usual tasks for critical IT applications and peripherals. The position involves monitoring systems, managing disaster recovery, and ensuring operational quality. Ideal candidates should have a Bachelor's degree in IT, at least 5 years of relevant experience, and expertise in AWS management. This role offers competitive compensation and the opportunity to work in a dynamic environment.

Qualifications

• Minimum of 5 years in IT Operations or IT Service Management.
• Certifications in ITIL or related fields are advantageous.
• Proven experience managing AWS environments.

Responsibilities

• Monitor all IT systems to ensure optimal performance.
• Lead responses to operational issues and minimize downtime.
• Develop and maintain disaster recovery policies.

Skills

System Monitoring

Issue Resolution

Disaster Recovery Coordination

Quality Implementation

AWS Management

Vendor Management

Compliance Management

Leadership

Communication Skills

Education

Bachelor's degree in Information Technology or related field

Tools

AWS

Job description

IT Operations Manager - Remote - Up to 150K

About the job IT Operations Manager - Remote - Up to 150K

The IT Operations Manager will manage the BAU (Business As Usual) tasks for all Applications and Peripherals.

The ideal candidate will be responsible for monitoring critical systems, coordinating our Disaster Recovery Program, and implementing quality standards in IT Operations. This role is vital for ensuring the smooth functioning of our Core Banking, API Layer, Payment Operations, Card Connection, and AWS Account Management.

• System Monitoring: Continuously monitor all IT systems including Core Banking, API Layer, Payment Operations, and Card Connection to ensure optimal performance and security.
• Issue Resolution and Downtime Management: Lead the response to operational issues, coordinating efforts to resolve system outages or interruptions promptly. Implement strategies to minimize downtime and its impact on business operations.
• Disaster Recovery Coordination: Develop, implement, and maintain policies and procedures for disaster recovery and data backup. Conduct regular drills and ensure readiness for any potential system disruptions.
• Quality Implementation in IT Operations: Establish and enforce IT operations quality standards. Continuously improve operational processes to enhance efficiency and effectiveness.
• AWS Account Management: Manage the AWS account, ensuring efficient and cost-effective use of resources. Implement best practices in cloud operations and security.
• Internal coordination: Work with internal teams to identify and resolve operations issues. Lead the team responsible for operations monitoring, fostering a collaborative and results-driven work environment.
• Vendor Management: Coordinate with external vendors and service providers to ensure seamless integration and maintenance of IT services.
• Compliance and Reporting: Ensure compliance with regulatory requirements and internal policies. Prepare and present regular reports on IT operations status and incident management.
• Innovation and Improvement: Implement projects to monitor and address IT operations. Stay abreast of technological advancements. Recommend and implement innovative solutions to enhance system reliability and performance.
• Bachelors degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT Operations, IT Service Management and other related fields.
• Certifications in ITIL or any related certifications in IT Service Management would be an advantage.
• Proven experience in managing AWS environments, including certifications in AWS.
• Strong leadership skills with experience in managing and developing a team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of regulatory standards relevant to the banking industry would be an advantage.