Manager, Site Reliability Engineering

OpenText; Philippines; Sur place; PHP 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Hammerjack Pty Ltd is seeking an experienced Cloud Operations Manager to lead the operational management of an AWS-based cloud environment. This hands-on leadership role ensures stability, security, and performance for production and non-production environments.

You will head a Cloud/Production Services function, align operations with architectural standards, security controls, and best practices, and drive excellence while meeting compliance and availability requirements.

Qualifications

• 5+ years experience in application management, systems administration, or cloud operations.
• Teritary qualification in Computer Science or related discipline preferred.
• Proven experience managing public cloud environments, with strong expertise in AWS.
• Familiarity with Fortify on Demand stack (highly desirable).
• Solid understanding of software architecture and DevOps principles.
• Experience with infrastructure automation and engineering (PowerShell, Octopus Deploy, Terraform).
• Hands-on experience with monitoring and observability tools (AWS CloudWatch, Nagios, Grafana).
• Strong understanding of cloud security principles, backup strategies, and disaster recovery.
• Working knowledge of networking concepts and protocols.

Responsabilités

• Lead day-to-day cloud operations for an AWS environment ensuring security, availability and governance.
• Own health, performance, and capacity of production and non-production environments.
• Provide hands-on technical leadership across cloud infrastructure, applications, and monitoring.
• Ensure deployments and operations align with architecture and security standards.
• Oversee maintenance activities including upgrades, patching, backups and DR testing.
• Drive proactive monitoring, alerting and incident management for high availability.
• Escalation point for complex technical issues and production incidents.
• Manage on-call rotation supporting 24x7x365 operations.
• Identify inefficiencies and continuously improve processes, tooling and automation.
• Collaborate with software development, security, customer support, and infrastructure teams.
• Provide technical guidance and mentoring to operational staff.

Connaissances

Cloud leadership

Hands-on leadership

Stakeholder communication

Mentoring

Problem solving

Formation

Bachelor's degree in Computer Science

Outils

AWS

Terraform

PowerShell

Octopus Deploy

Grafana

Nagios

AWS CloudWatch

Description du poste

Role Overview

We are seeking an experienced Cloud Operations Manager to lead and mature the operational management of a cloud environment hosted on AWS. This is a hands‑on leadership role responsible for the stability, security, performance, and continuous improvement of both production and non‑production environments.

You will lead a Cloud/Production Services function that ensures applications and infrastructure are deployed, operated, and optimized in alignment with architectural standards, security controls, and operational best practices. Working closely with software engineering, security, infrastructure, and customer support teams, you will drive operational excellence while meeting compliance and availability requirements.

This role includes ownership of 24x7x365 operational readiness, including on‑call rotations, incident response, and proactive monitoring.

Key Responsibilities

• Lead day-to-day cloud operations for an AWS environment, ensuring compliance with security, availability, and governance requirements
• Own the health, performance, and capacity of production and non-production environments
• Provide hands‑on technical leadership across cloud infrastructure, applications, and monitoring
• Ensure application deployments and operational practices align with overall architecture and security standards
• Oversee maintenance activities including upgrades, patching, backups, and recovery testing
• Drive proactive monitoring, alerting, and incident management to maintain high availability and reliability
• Act as an escalation point for complex technical issues and production incidents
• Manage and participate in an on‑call rotation supporting 24x7x365 operations
• Identify operational inefficiencies and continuously improve processes, tooling, and automation
• Collaborate closely with software development, security, customer support, and infrastructure teams
• Provide technical guidance and mentoring to operational staff

What You're Great At

• Leading by example in a hands‑on cloud operations leadership role
• Being self‑reliant, proactive, and driven by technical excellence
• Communicating clearly and effectively with stakeholders across different geographic regions
• Providing technical directions to ensure stable, secure, and highly available operations
• Learning new technologies quickly and becoming a subject‑matter expert when required
• Designing and maintaining effective monitoring and alerting for cloud services

What It Takes

• 5+ years experience in application management, systems administration, or cloud operations
• Tertiary qualification in Computer Science or a related discipline (preferred)
• Proven experience managing public cloud environments, with strong expertise in AWS
• Familiarity with the Fortify on Demand stack (highly desirable)
• Solid understanding of software architecture and DevOps principles
• Experience with infrastructure automation and ing (e.g. PowerShell, Octopus Deploy, Terraform)
• Hands‑on experience with monitoring and observability tools (e.g. AWS CloudWatch, Nagios, Grafana)
• Strong understanding of cloud security principles, backup strategies, and disaster recovery
• Working knowledge of networking concepts and protocols