IT Operations Lead - Manila, Onsite, Night Shift

HelloConnect; Metro Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Long Service Benefits (anniversary)

HMO medical coverage

Generous leave benefits

Life insurance

Job summary

HelloConnect in Manila's BGC area is seeking an IT Operations Manager to lead a multi-tier engineering team and drive scalable IT services. You will oversee desk-side support, network/infrastructure stability, and PEZA compliance while elevating end-user satisfaction.

The role requires 5+ years in IT infrastructure with 3+ years in a supervisory capacity, strong English communication, and proven vendor and project management.

Qualifications

• 5+ years in IT infrastructure and operations.
• 3+ years in a supervisory/management role.
• Excellent English communication.
• Knowledge of PEZA compliance and IT asset management.

Responsibilities

• Lead a multi-tier IT support team (L1–L3) and manage daily operations.
• Define and optimize service procedures, runbooks, and workflows; ensure SLAs are met.
• Oversee network/infrastructure stability, endpoint security, and asset lifecycles.
• Drive PEZA regulatory compliance activities, including asset registration and audits.
• Lead IT expansions, vendor management, and budget reporting.

Skills

Team Leadership

Coaching

SLA Management

ITIL Practices

Windows/macOS

Intune

Jamf

ZScaler

SentinelOne

Network Mgmt

Education

Bachelor's degree in IT/CS

Tools

Snipe-IT

Google Workspace

Jira

Slack

Job description

HelloConnect in Manila's BGC area is seeking an IT Operations Manager to lead a multi-tier engineering team and drive scalable IT services. You will oversee desk-side support, network/infrastructure stability, and PEZA compliance while elevating end-user satisfaction.

The role requires 5+ years in IT infrastructure with 3+ years in a supervisory capacity, strong English communication, and proven vendor and project management.