IT Operations Leader - Scale Global IT Services & PEZA

HelloFresh; Manila; On-site; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Long Service Benefits

HMO Medical Coverage

Generous Leave Benefits

Life Insurance

Job summary

HelloConnect in Manila is seeking an IT Operations Manager to lead a multi-tier IT support team, drive service delivery, and ensure PEZA compliance. Based at Inoza tower, BGC, you will architect scalable systems and oversee day-to-day operations to uplift end-user experience.

You'll collaborate with global teams, manage vendor relationships, and advance IT security and business continuity, while fostering growth in a dynamic, inclusive environment.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (5+ years IT infra/support)
• 3+ years in supervisory/management role in global organizations
• Strong coaching, team-building and project management skills
• Full English proficiency and customer-centric mindset
• Experience managing multi-OS environments (Windows/macOS) and MDM (Intune/Jamf)
• Knowledge of PEZA compliance and IT asset mgmt in PH zones

Responsibilities

• Lead a multi-tier IT support team (L1-L3) and oversee daily operations
• Define and optimize IT service procedures, runbooks, and workflows
• Manage local network infra, endpoint security, and asset lifecycles
• Direct PEZA compliance activities and audit readiness
• Enforce ITIL/ISO security standards and DR planning
• Lead IT expansion projects, vendor contracts, and budget reporting

Skills

Team Leadership & Development

IT Service Delivery & SLA Management

Infrastructure & Asset Operations

PEZA Regulatory Compliance

Security, Risk & Business Continuity

Project, Vendor & Stakeholder Mgmt

Education

Bachelor's degree in IT/CS or related field

Tools

Intune

Jamf

ZScaler

SentinelOne

Snipe-IT

Google Workspace

Jira

Slack

Job description

HelloConnect in Manila is seeking an IT Operations Manager to lead a multi-tier IT support team, drive service delivery, and ensure PEZA compliance. Based at Inoza tower, BGC, you will architect scalable systems and oversee day-to-day operations to uplift end-user experience.

You'll collaborate with global teams, manage vendor relationships, and advance IT security and business continuity, while fostering growth in a dynamic, inclusive environment.