IT Operations Manager — Onsite, Global Growth Lead

HelloConnect; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Long service benefits

HMO medical coverage

Annual learning budget

Life insurance for you and family

Job summary

HelloConnect in Manila seeks an IT Operations Manager to lead a multi-site IT team, optimize service delivery, and ensure PEZA compliance. You will oversee day-to-day IT operations, network infrastructure, security, and asset management while coordinating with global leadership.

Ideal candidates bring 5+ years in IT infrastructure with 3+ in leadership, proficiency across Windows and macOS, MDM, endpoint security, and strong stakeholder management.

Qualifications

• Bachelor's degree in IT, Computer Science or related field.
• 5+ years in IT infrastructure/support; 3+ years in supervision/management in global orgs.
• Strong coaching, team-building, project management and customer-centric mindset.
• Experience managing multi-OS environments (Windows, macOS) and SaaS tools.
• Knowledge of PEZA compliance and IT asset management in Philippine zones.
• Proven vendor management, procurement navigation and stakeholder communications.

Responsibilities

• Lead a multi-tier IT support team (L1-L3) and manage day-to-day operations.
• Define and optimize service procedures, runbooks, and SLAs.
• Oversee local network infrastructure, endpoint security, and asset lifecycles.
• Direct PEZA asset registration, movement tracking, import/export docs and audits.
• Enforce ITIL security standards, conduct audits, and plan DR/site continuity.
• Manage IT expansions, vendor contracts, ISP relationships and budgets.

Skills

Team leadership

English fluency

Multi-OS management

MDM tools

Endpoint security

Network management

ITIL knowledge

Vendor relations

Education

Bachelor's degree in IT/CS

Tools

Google Workspace

Jira

Slack

Snipe-IT

Intune

Jamf

Job description

HelloConnect in Manila seeks an IT Operations Manager to lead a multi-site IT team, optimize service delivery, and ensure PEZA compliance. You will oversee day-to-day IT operations, network infrastructure, security, and asset management while coordinating with global leadership.

Ideal candidates bring 5+ years in IT infrastructure with 3+ in leadership, proficiency across Windows and macOS, MDM, endpoint security, and strong stakeholder management.