IT OFFICER

PRIME Philippines; Mandaluyong; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

PRIME Philippines Mandaluyong seeks an IT Officer to ensure reliable networks, secure systems, and smooth operation of IT infrastructure. You will be the first contact for employees facing IT issues and actively maintain networks, devices, and connectivity to minimize downtime.

The role covers network administration, technical support, hardware/software management, IT security, and ongoing maintenance. 2–3 years in IT, strong troubleshooting, and knowledge of Microsoft 365 and networking

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2–3 years of experience in IT support, network administration, or a similar role.
• Strong knowledge of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP, Wi‑Fi) and basic firewall configuration.
• Experience troubleshooting hardware, software, network, and connectivity issues.
• Familiarity with routers, switches, access points, and other network devices.
• Knowledge of Microsoft 365, Windows operating systems, and common business applications.
• Experience with IT asset management and technical documentation.
• Strong problem-solving and troubleshooting skills.
• Good communication and customer-service skills.
• Ability to work independently and respond effectively to urgent technical concerns.

Responsibilities

• Network Administration: Monitor, maintain, and troubleshoot LAN, WAN, Wi‑Fi, internet connectivity and network infrastructure.
• Technical Support / Helpdesk: Provide first-level IT support for hardware, software, and connectivity issues; document and resolve tickets; escalate when needed.
• Hardware and Software Management: Set up IT equipment, maintain inventory, install software, and ensure security updates.
• IT Security and Access Management: Manage user access, passwords, permissions, and monitor security threats.
• IT Operations and Maintenance: Regular preventive maintenance, monitor system availability, assist backups and recovery, document resolutions.
• IT Projects and Continuous Improvement: Assist in IT system rollouts, evaluate issues, and support policy implementation.

Skills

Network Administration

Technical Troubleshooting

Problem Solving

Customer Service / User Support

IT Infrastructure Management

Cybersecurity Awareness

Time Management

Communication

Attention to Detail

Ability to Work Under Pressure

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

Microsoft 365

Windows OS

Firewall configuration

Networking monitoring tools

Job description

MANDALUYONG, Philippines Full-Time Posted 1 hour ago

The IT Officer is responsible for ensuring the reliability, security, and smooth operation of the company's IT infrastructure, with a primary focus on network administration, technical support, hardware/software management, and user assistance.

The role will serve as the first point of contact for employees experiencing IT-related issues and will proactively maintain the company's network, systems, devices, and connectivity to ensure uninterrupted business operations.

Key Responsibilities

1. Network Administration

• Monitor, maintain, and troubleshoot the company's LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
• Configure and maintain routers, switches, access points, firewalls, and other network devices.
• Manage network access, IP addressing, user connectivity, and basic network security.
• Monitor network performance and identify potential connectivity or performance issues.
• Coordinate with internet service providers and third-party IT vendors for connectivity and network-related concerns.
• Maintain updated network documentation, configurations, and IT infrastructure records.
• Assist in implementing network security measures and access controls.

2. Technical Support / Helpdesk

• Provide first-level technical support to employees for hardware, software, network, and connectivity concerns.
• Diagnose and resolve technical issues involving computers, laptops, printers, mobile devices, peripherals, and other IT equipment.
• Assist employees with software installation, configuration, updates, and troubleshooting.
• Provide support for email, Microsoft 365, collaboration tools, and other company applications.
• Respond to IT support requests promptly and ensure issues are properly documented and resolved.
• Escalate complex technical issues to external providers or senior IT personnel when necessary.
• Conduct basic user orientation and provide guidance on proper use of IT systems and equipment.

3. Hardware and Software Management

• Set up and configure computers, laptops, printers, and other IT equipment for new and existing employees.
• Maintain an updated inventory of IT assets and equipment.
• Monitor the condition and performance of IT hardware and recommend repair, replacement, or upgrades when necessary.
• Install and maintain approved software, applications, antivirus, and security updates.
• Ensure that company devices are properly configured and secured.

4. IT Security and Access Management

• Assist in maintaining the security of the company's network, systems, and devices.
• Manage user access, passwords, permissions, and account provisioning in accordance with company policies.
• Monitor and report potential security threats, unauthorized access, malware, or other IT security incidents.
• Ensure that security patches, antivirus software, and system updates are regularly implemented.
• Promote IT security awareness and proper technology usage among employees.

5. IT Operations and Maintenance

• Conduct regular preventive maintenance of IT equipment and network infrastructure.
• Monitor system and network availability to minimize downtime.
• Assist in backup, recovery, and business continuity procedures.
• Maintain proper documentation of IT issues, resolutions, configurations, and maintenance activities.
• Coordinate with management and external IT providers for major IT projects and infrastructure improvements.

6. IT Projects and Continuous Improvement

• Assist in the implementation and rollout of new IT systems, applications, hardware, and network infrastructure.
• Evaluate recurring IT issues and recommend solutions to improve efficiency and reduce downtime.
• Support the implementation of IT policies, procedures, and standards.
• Stay updated on relevant IT technologies, tools, and best practices.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 2-3 years of experience in IT support, network administration, or a similar role.
• Strong knowledge of networking fundamentals, LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and basic firewall configuration.
• Experience troubleshooting hardware, software, network, and connectivity issues.
• Familiarity with routers, switches, access points, and other network devices.
• Knowledge of Microsoft 365, Windows operating systems, and common business applications.
• Experience with IT asset management and technical documentation.
• Strong problem-solving and troubleshooting skills.
• Good communication and customer-service skills.
• Ability to work independently and respond effectively to urgent technical concerns.

Preferred Skills / Certifications

• CompTIA A+, Network+, CCNA, Microsoft, or equivalent IT certifications are an advantage.
• Experience with network monitoring and ticketing/helpdesk systems.
• Basic knowledge of cybersecurity and endpoint security.
• Experience working with multiple offices, branches, or remote users is a plus.
• Network Administration
• Technical Troubleshooting
• Problem Solving
• Customer Service / User Support
• IT Infrastructure Management
• Cybersecurity Awareness
• Time Management
• Communication
• Attention to Detail
• Ability to Work Under Pressure

Success Measures

The IT Officer will be expected to contribute to:

• Minimal network and system downtime
• Fast resolution of employee IT concerns
• Reliable internet and network connectivity
• Proper maintenance and accountability of IT assets
• Timely resolution and documentation of technical tickets
• Secure and properly managed user access
• Reliable IT infrastructure supporting day-to-day business operations

About PRIME Philippines

PRIME Philippines is the country's #1 commercial real estate consultancy, recognized for excellence and innovation in the industry. We provide comprehensive real estate solutions and are committed to delivering exceptional service to our clients.

Join our team of 1,200+ talented professionals and build your career with the industry leader.