IT Officer

Private Advertiser; Metro Manila; On-site; PHP 380,000 - 520,000; Full time

Job summary

Private Advertiser in Ortigas Center, Pasig City is seeking an IT Officer to support ICT operations, data management, and reporting. This on-site role focuses on Excel, Power BI, and user support to ensure efficient digital workflows across departments.

The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment.

Qualifications

• Minimum 1+ years of IT support experience.
• Strong Microsoft Excel and Office skills.
• Experience providing user and systems support.
• Knowledge of data management and reporting processes.
• Experience with Power BI is a plus.

Responsibilities

• Provide first-level ICT support to staff across departments.
• Troubleshoot hardware, software, email, and system-related issues.
• Assist with user account administration and access management.
• Prepare professional reports, documents, templates, and presentations.
• Support online meetings and collaboration platforms.

Skills

Excel & Office Suite

IT Support

Data Management

Reporting

User Support

Troubleshooting

Communication

Tools

Power BI

Microsoft Teams

Outlook

Job description

Work Arrangement: FULLY ON-SITE

Work Location: Ortigas Center Rd, Pasig City

We are seeking an experienced and proactive IT Officer to support and maintain our organization's ICT operations, digital systems, reporting processes, and technology infrastructure. This role is ideal for a technically skilled professional with strong Microsoft Office, Excel, data management, reporting, and user support experience.

As an IT Officer, you will play a key role in supporting staff across multiple departments, ensuring efficient digital operations, accurate reporting, and compliance with organizational policies and procedures.

Key Responsibilities:

ICT & User Support

• Provide first-level ICT support to staff across departments

• Troubleshoot hardware, software, email, and system-related issues

• Support Microsoft Office applications, Outlook, Teams, and collaboration tools

• Assist with user account administration and access management

• Escalate complex technical issues when required

Data Management & Reporting

• Manage, maintain, and validate organizational data

• Prepare operational and management reports

• Maintain large datasets and ensure data accuracy

• Perform data imports, exports, and file management

• Assist with reporting and analytics requirements

Advanced Excel & Power BI

• Develop and maintain Excel trackers, reports, and dashboards

• Utilize advanced Excel functions including:

  • XLOOKUP / VLOOKUP

  • INDEX & MATCH

  • IF Statements

  • COUNTIF / COUNTIFS

  • Pivot Tables

  • Conditional Formatting

• Data Validation

• Support Power BI dashboard maintenance and reporting activities

Administration & System Support

• Prepare professional reports, documents, templates, and presentations

• Manage digital records and filing systems

• Support online meetings and collaboration platforms

• Assist departments with process improvements and system utilization

Compliance & Operational Support

• Maintain confidentiality and data security standards

• Support compliance and audit requirements

• Ensure accuracy and integrity of organizational records

• Contribute to continuous improvement initiatives

Qualifications & Experience

Essential:

• Minimum 1+ years of experience in an IT Support, IT Officer, Systems Support, or similar role

• Strong Microsoft Excel and Microsoft Office skills

• Experience providing user and systems support

• Knowledge of data management and reporting processes

• Strong troubleshooting and problem-solving abilities

• Excellent organizational and time management skills

• High attention to detail and accuracy

• Strong written and verbal communication skills

• Ability to work independently and manage multiple priorities

Desirable

• Experience with Power BI

• Experience with databases or Student Management Systems (SMS)

• Experience working within an education, training, or RTO environment

• Understanding of compliance and data management requirement

What We are Looking For?

• Professional and proactive attitude

• Strong analytical and problem-solving skills

• Ability to work under pressure and meet deadlines

• Reliable and accountable work ethic

• Positive, team-oriented mindset

• Strong customer service and stakeholder management skills

• Commitment to continuous learning and improvement

Why Join Us?

• Supportive and collaborative team environment

• Opportunity to work across multiple business functions

• Career growth and development opportunities

• Dynamic and technology-driven workplace