IT Observability Engineer

Home Credit Philippines; Taguig; On-site; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Permanent dayshift

Performance bonus up to 20%

HMO for employee and dependents

Mental health resources

Wellness leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking an IT Operations Observability Engineer to ensure smooth operation of IT infrastructure through proactive monitoring and data-driven insights. You will build dashboards, configure alerts, investigate incidents, and collaborate with teams to sustain high uptime.

The role requires 4+ years in IT operations with strong scripting and cloud observability experience, plus familiarity with ITIL processes. Join a diverse, growth-focused team in Manila.

Qualifications

• 4+ years in IT operations or similar with monitoring/observability focus
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Eagerness to learn and adapt with observability tools
• Knowledge of ITIL v3 processes
• Scripting and automation experience (Python, Bash, Go)
• Understanding of distributed tracing and containerized environments
• Familiarity with incident response methodologies and best practices
• Experience with Splunk or other monitoring systems
• Expertise with Prometheus, Grafana, Splunk, Jaeger or similar tools
• Experience with cloud observability platforms (AWS CloudWatch, Azure Monitor)
• Knowledge of security monitoring practices

Responsibilities

• Design and implement monitoring systems with metrics, logs, and traces across networks, apps, and servers
• Create dashboards that translate data into actionable insights for stakeholders
• Configure intelligent alerts to enable proactive issue prevention
• Investigate incidents and diagnose root causes for efficient resolution
• Stay current with observability tools and evolving practices
• Collaborate with engineers to optimize system performance and promote observability
• Produce detailed root cause and findings reports for knowledge sharing
• Ensure ongoing effectiveness and accuracy of monitoring dashboards
• Support incident response and uphold high uptime standards
• Perform related duties as assigned

Skills

Monitoring & observability

Analytical problem-solving

Communication & collaboration

ITIL v3

Scripting (Python/Bash/Go)

Distributed tracing concepts

Incident response practices

Cloud observability

Tools

Splunk

Prometheus

Grafana

Jaeger

Zipkin

Docker

Kubernetes

AWS CloudWatch

Azure Monitor

Job description

Job Description

About The Job

The IT Operations Observability Engineer primary purpose is to ensure the smooth and efficient operation of IT infrastructure and applications through proactive and data-driven monitoring and analysis. Ensure system stability and enable proactive issue resolution through comprehensive visibility and monitoring. This involves a combination of technical skills and analytical thinking to provide deep insights into system performance and behavior. Must be able to prioritize incidents effectively and escalateto the correct teams.

What You’ll Do

• Design and implement monitoring systems: Craft a robust toolkit of metrics, logs, and traces to keep tabs on the health and performance of our network, applications, and servers.
• Unleash the power of visualization: Build intuitive dashboards that transform complex data into actionable insights, informing stakeholders and guiding decision-making.
• Become the alert whisperer: Set up intelligent alerts that shout "Hold on!" before an issue snowballs, ensuring proactive problem prevention.
• Dive into the details: Investigate and diagnose incidents with a surgeon's precision, unearthing the root cause and resolving challenges efficiently.
• Embrace the evolution: Stay current with the latest observability tools and technologies, constantly learning and adapting to keep our monitoring landscape cutting-edge.
• Collaborate with the best: Partner with engineers across teams to share knowledge, optimize system performance, and build a culture of proactive observability.
• Participates in the creation and maintenance of detailed reports summarizing root cause investigation results and key findings for knowledge sharing within the team.
• Partner with engineers across teams to safeguard system performance and deliver exceptional uptime.
• Proactively ensures the ongoing effectiveness and accuracy of group-built monitoring dashboards through regular maintenance and performance reviews.
• Performs all other related duties as assigned

What You Need To Have

• Brings 4+ years of experience in IT operations or a similar role, with a strong foundation in monitoring and observability principles.
• Demonstrates excellent analytical and problem-solving skills, adept at uncovering insights within complex data sets.
• Has strong communication and collaboration skills, able to effectively communicate technical information to diverse audiences.
• Exhibits a passion for continuous learning and personal growth, eager to refine their observability expertise.
• Knowledgeable in ITIL v3 Processes
• Enjoys scripting and automation, with proficiency in languages like Python, Bash, or Go for data manipulation and automation tasks.
• Understanding of distributed tracing systems and containerized environments.
• Familiarity with incident response methodologies and best practices.
• Knowledge or background in Splunk or other monitoring system
• Expertise in Prometheus, Grafana, Splunk, Jaeger, or similar industry-leading tools.
• Experience with cloud-based observability platforms like AWS CloudWatch or Azure Monitor.
• Knowledge of security monitoring tools and incident response best practices.
• Has experience with incident response methodologies and best practices.

What Can Set You Apart

• Experience with distributed tracing systems like Jaeger or Zipkin.
• Familiarity with containerized environments and orchestrators like Docker and Kubernetes.

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.