IT Network and System Administrator

AMEERATEL INC.; Cebu City; On-site; PHP 279,000 - 558,000; Full time

Job summary

AMEERATEL INC. in Cebu City is looking for a reliable Network and System Administrator to manage our IT infrastructure in a fast-paced BPO environment, ensuring high availability and stable network performance for 24/7 operations.

You will configure routers, switches, firewalls, monitor uptime, manage Windows/Linux servers and Active Directory, handle access control, perform updates and backups, and support VoIP and CRM tools.

Qualifications

• Bachelor's degree in IT, Computer Science or related field.
• 2–5 years of experience in network/system administration, preferably in BPO.
• Strong knowledge of TCP/IP, DNS, DHCP, VPN, and security.

Responsibilities

• Configure and maintain routers, switches, firewalls, and Wi‑Fi networks.
• Monitor network performance and ensure uptime for LAN/WAN/Internet.
• Troubleshoot connectivity issues and outages.
• Manage Windows/Linux servers, Active Directory, and cloud environments.
• Handle user accounts, permissions, and access control.
• Perform updates, patching, and backups.

Skills

Troubleshooting

Communication

Documentation

Shift work

Education

Bachelor's degree in IT/CS

Tools

Windows Server

Active Directory

VPN

Firewalls

Monitoring tools

Ticketing systems

Cloud environments

Job description

Job description:

Job Summary

We are looking for a reliable Network and System Administrator to manage and maintain our IT infrastructure in a fast-paced BPO environment. The role ensures high availability of systems, stable network performance, and quick resolution of technical issues to support 24/7 operations.

Key Responsibilities

Network Management

• Configure and maintain routers, switches, firewalls, and Wi-Fi networks
• Monitor network performance and ensure uptime (LAN/WAN/Internet)
• * Troubleshoot connectivity issues and outages

System Administration

• Manage Windows/Linux servers, Active Directory, and cloud environments
• Handle user accounts, permissions, and access control
• * Perform system updates, patching, and backups

BPO Operations Support

• Ensure readiness of workstations, softphones, and CRM systems
• Support VoIP systems and call center tools
• * Handle onboarding/offboarding of agents and staff

Security & Compliance

• Implement and monitor cybersecurity measures (AV, firewall, email security)
• Ensure data protection and compliance with company policies
• * Monitor logs and respond to incidents

Technical Support

• Provide L2/L3 support for escalated IT issues
• Coordinate with vendors (ISP, cloud, hardware providers)
• * Maintain documentation and asset inventory

Qualifications

Must-Have

• Bachelor’s degree in IT, Computer Science, or related field
• 2–5 years experience in network/system administration (preferably BPO)
• * Strong knowledge of TCP/IP, DNS, DHCP, VPN
• * Experience with Windows Server, Active Directory
• * Familiar with firewalls and network security

Nice to Have

• Knowledge of VoIP systems (e.g., Asterisk, 3CX)
• Certifications (e.g., CCNA, CompTIA Network+, Microsoft)
• * Experience with monitoring tools and ticketing systems

Key Skills

• Troubleshooting and problem-solving
• Strong communication (supporting non-technical users)
• * Ability to work in shifting schedules (24/7 environment)
• * Organized and documentation-driven