IT Network and Infrastructure Lead

Origo BPO; Angeles; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Origo BPO is seeking an IT Network and Infrastructure Lead to own internal systems, cloud infra, and client connectivity. You will lead a small IT team as a hands-on player-coach, writing scripts, configuring Azure/Intune policies, and driving a proactive culture.

You will manage network reliability for 300+ agents, implement security hardening, and oversee endpoint management with modern ITSM tooling. This role requires deep technical expertise and strong leadership in a fast-paced BPO

Qualifications

• Hands-on senior IT leader with strong technical depth.
• Proficient in scripting and automation for IT ops.
• Experience with Azure AD/Entra, Intune, and security hardening.

Responsibilities

• Act as primary escalation point for complex infra, networking, and cloud issues.
• Drive a culture shift from reactive to proactive systems ownership.
• Mentor junior analysts with daily stand-ups and metrics-driven SLAs.

Skills

Technical leadership

Scripting & automation

Networking diagnostics

Cloud & systems

Endpoint management

Security posture

Tools

PowerShell

Python

Azure

Intune

Active Directory

Firewall management

Job description

About the job IT Network and Infrastructure Lead

ABOUT THE ROLE

The companyis transitioning from a traditional BPO service delivery model to an AI-enabled, tech-driven platform.We are seeking a IT Technical Lead for Network & Infrastructure a Player-Coach to take complete ownershipof our internal systems, cloud infrastructure, endpoint management, and client connectivity.This is not a traditional corporate management or delegator role. You will be the top technical authority inthe company, leading a small, junior IT team by example. You must be willing and able to rollup yoursleeves—writing scripts, configuring Azure/Intune policies, analyzing network traceroutes, and hardeningendpoints—while simultaneously coaching the team to build a proactive, "see-it, fix-it, get-it-done" culture.

KEY RESPONSIBILITIES

1. Technical Leadership & Culture Shift (Player-Coach)

• Lead by Doing: Act as the primary technical escalation point for complex infrastructure,networking, and cloud issues. You are expected to personally troubleshoot and resolve high-priority incidents alongside your team.
• Transform Team Mindset: Shift the team culture from reactive "order-takers" to proactivesystems owners who identify and fix root causes before they impact operations.
• Granular Mentorship: Conduct daily stand-ups, review ticket diagnostics line-by-line with junior analysts andestablish clear accountability and metric-driven SLA targets.

2. Infrastructure, Networking & Client Connectivity

• Network Reliability & Triage: Own the end-to-end connectivity path for 300+ agents (bothWFH and in-office) connecting to US-based client ERP environments.
• Network Security: Manage user accounts, role permissions and access controls. Administer andmaintain active directory, group policy and DHCP and DNS Services. Implement and monitorfirewalls and security hardening standards
• Proactive Diagnostic Engineering: Deeply analyze network performance using packet loss,latency jitter, hop-by-hop traceroutes, and endpoint resource metrics to isolate issues betweenlocal home ISPs, office firewalls, and client VPNs.
• Routing Strategy: Implement and maintain split tunneling, QoS, dual-ISP failover mechanisms,and bandwidth optimization across distributed environments
• Backup and Disaster Recovery: Develop, maintain, and update disaster recovery (DR) andbusiness continuity documentation

3. Cloud, Endpoints & Security Posture

• Azure & M365 Administration: Own the administration of Azure AD/Entra ID, Microsoft 365,conditional access policies, and hybrid infrastructure.
• Endpoint & Device Management (MDM): Enforce strict endpoint compliance using MicrosoftIntune/SCCM, automated OS patching, disk cleanup policies, local admin rights restrictions, andhardware lifecycle management for remote laptops.
• AI Tool Integration & Security: Support the secure rollout of AI productivity tools (e.g., ClaudeCowork, internal APIs) by enforcing strict sandboxing, M365 data loss prevention (DLP) rules,read-only API scopes, and protection against prompt injection risks.

REQUIRED SKILLS & COMPETENCIES

• Proven Technical Superiority: You must possess deeper hands-on technical skills than everyoneon your team in order to earn their respect and mentor them effectively.
• Hands-on Scripting & Automation: Proficiency in PowerShell, Python, or CLI tools to automateroutine IT helpdesk tasks, endpoint configuration, and infrastructure provisioning.
• Deep Networking Diagnostics: Ability to interpret ping payload responses (packet loss/jitter),traceroute latency spikes, routing loops, and firewall/VPN logs to diagnose last-mile ISP vs. corenetwork failures.
• Cloud & Systems Expertise: Practical experience managing Azure, Intune, Active Directory,Cisco/Meraki or Fortinet firewalls, and modern ITSM tooling (ServiceNow, Jira, or Freshservice).
• High Operational Urgency: A relentless focus on system uptime, rapid incident resolution, andzero tolerance for recurring unaddressed bugs.

QUALIFICATIONS & EXPERIENCE

• Experience: 7+ years of hands-on experience in Systems Administration, Network Engineering, orDevOps, with at least 2+ years leading small technical teams or acting as an L3 Lead Engineer.
• Environment Background: Experience in a fast-paced BPO, Managed Services Provider (MSP), orhigh-growth tech environment handling multi-tenant client setups is strongly preferred.
• Certifications (Preferred): Microsoft Certified: Azure Administrator / Enterprise Administrator,CCNA, or ITIL v4 Foundation.