IT Manager – Travel Technology & Systems

CASTO TRAVEL PHILIPPINES, INC.; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

CASTO TRAVEL PHILIPPINES, INC. seeks an IT Manager to own and enhance the technology ecosystem, driving integrated, efficient and scalable solutions. You will lead adoption of AI, automate processes, and build dashboards across Power BI, SharePoint, and related platforms.

You will implement system integrations, manage vendors, improve data visibility, and deliver training to teams while hands-on in building and deploying solutions.

Qualifications

• At least 7 years of experience in systems management.
• Strong background in project management and business analysis.
• Experience in transitions management.
• Experience with online booking tools such as Deem or Concur.
• GDS systems experience, especially Smartpoint (Apollo) and Travelport+ (Galileo).
• CRM/database systems such as Zoho or similar.
• Proven experience in systems integration, automation, or reporting.
• Ability to learn quickly and implement with minimal training.
• Strong problem-solving and bias toward action.

Responsibilities

• Evaluate, improve, and optimize business systems such as Deem, Concur, Apollo/Galileo, Zoho, and related platforms.
• Manage system integrations across GDS, OBTs, CRM, accounting, and other platforms.
• Identify and implement automation opportunities to reduce manual work.
• Evaluate and implement AI solutions for internal operations and client deliverables.
• Build and maintain dashboards and reporting solutions using Power BI, SharePoint, or similar platforms.
• Improve data visibility and establish reliable data sources for reporting and workflows.
• Directly build, configure, and implement systems, workflows, integrations, and automations.
• Support system enhancements, troubleshooting, and issue resolution.
• Assess and improve data protection, access control, cybersecurity, and compliance practices.
• Manage technology vendors and external partners when needed.
• Oversee system builds/updates and provide technical support to internal teams.
• Develop training materials and help employees use new and existing systems.

Skills

Systems management

Project Management

Business Analysis

Transitions Management

Online Booking Tools

GDS systems

CRM/Zoho

Systems integration

Automation

Reporting

Data security

Vendor management

Training & enablement

Tools

Deem

Concur

Apollo/Galileo

Zoho

Power BI

SharePoint

Job description

If you enjoy building systems, connecting platforms, automating processes, creating dashboards, and using technology—including AI—to solve real business problems, this role may be for you.

What You'll Do

As our IT Manager, you will take ownership of our technology ecosystem and help make our systems more integrated, efficient, scalable, and user-friendly.

Your key responsibilities will include:

• Evaluate, improve, and optimize business systems such as Deem, Concur, Apollo/Galileo, Zoho, and related platforms.

• Manage system integrations across GDS, Online Booking Tools (OBTs), CRM, accounting, and other business platforms.

• Identify and implement automation opportunities to reduce manual work and improve efficiency.

• Evaluate and implement practical AI solutions for internal operations and client deliverables.

• Build and maintain dashboards and reporting solutions using tools such as Power BI, SharePoint, or similar platforms.

• Improve data visibility and establish reliable sources of information for reporting and workflows.

• Directly build, configure, and implement systems, workflows, integrations, and automations.

• Support system enhancements, troubleshooting, and problem resolution from identification through implementation.

• Assess and improve data protection, access control, cybersecurity, and compliance practices.

• Manage technology-related vendors and external partners when needed.

• Oversee system builds and updates and provide technical support to internal teams.

• Develop training materials and help employees effectively use new and existing systems.

The role is hands-on—you will not simply recommend solutions. You will be expected to build, implement, improve, and own the solutions.

What We're Looking For

Required:

• At least 7 years of experience in systems management, preferably within a Travel Management Company or similar operational environment.

• Strong background in Project Management and Business Analysis.

• Experience in Transitions Management.

• Strong experience with:

  • Online Booking Tools such as Deem or Concur

  • GDS systems, particularly Smartpoint (Apollo) and Travelport+ (Galileo)

  • CRM/database systems such as Zoho or similar

• Proven experience in systems integration, automation, reporting, or process improvement.

• Ability to learn new technology quickly and implement solutions with minimal formal training.

• Strong problem-solving skills and a bias toward action.