Digital Analyst

WebBeds; Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

WebBeds is seeking a Digital Analyst to drive adoption of digital tools and automation across finance, commercial, contracting, and corporate processes. You will assess opportunities to remove or automate steps, develop practical automation solutions, and support teams in using tools confidently and sustainably.

You will document solutions, build user capability, and promote continuous improvement in technology usage across the WebBeds Group to boost productivity and efficiency across business

Qualifications

• Proficiency in documenting workflows, standard operating procedures, and data analysis.
• Experience using BI tools to support decision making.
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Process automation assessment: review opportunities to simplify or automate processes and evaluate ROI.
• Automation project tracking: maintain a project register with timelines and accountability.
• Tool development and adoption: create automation tools to improve productivity across lines of business.
• Documentation and sustainability: ensure solutions are well documented and durable over time.
• User enablement and support: help colleagues build confidence in using corporate technology.
• Continuous improvement: drive ongoing improvements in technology usage across offices.
• Stakeholder collaboration: work with functions to understand needs and deliver user-friendly solutions.

Skills

Automation technologies

Process optimisation

Robotic process automation

Workflow management

Power BI

SQL

Customer service principles

Problem-solving

Tools

Freshdesk

Zendesk

Job description

What you will do on your journey with WebBeds.

As a Digital Analyst, you will drive the adoption of digital tools and automation across WebBeds, helping colleagues make better use of technology investments across finance, commercial, contracting, and corporate processes. You will assess opportunities to remove, simplify, or automate business processes, develop practical automation solutions, and support teams in using tools confidently and sustainably.

This role will help increase productivity across business lines by documenting solutions clearly, building user capability, and promoting continuous improvement in how technology is used across the WebBeds Group.

In this role you will:

Key responsibilities

• Process automation assessment: Review and assess opportunities to simplify, remove, or automate business processes, evaluating the return on investment and value added from each opportunity.
• Automation project tracking: Establish and maintain a project register for automation and process re-engineering opportunities, ensuring clear timelines, deadlines, accountability, and transparent reporting for senior management.
• Tool development and adoption: Develop practical automation tools that improve personal productivity across business lines and support teams in embedding these tools into day-to-day ways of working.
• Documentation and sustainability: Ensure solutions, tools, and process changes are fully documented, easy to understand, and sustainable for users beyond initial implementation.
• User enablement and support: Support colleagues in building confidence with corporate technology, helping them develop the skills needed to manage their own solutions independently.
• Continuous improvement: Drive ongoing improvement in the use of technology across corporate offices and the wider WebBeds Group when required.
• Stakeholder collaboration: Work with stakeholders across functions to understand business needs, communicate technical concepts clearly, and deliver solutions that improve user experience and operational efficiency.

The skills we would love to see in your suitcase!

Strong understanding of automation technologies, process optimisation, robotic process automation platforms, and workflow management tools.

Knowledge of ticketing systems such as Freshdesk or Zendesk, Business Intelligence tools, and helpdesk or customer service environments.

Proficiency in documenting workflows, standard operating procedures, and data analysis.

Knowledge of industry trends, emerging technologies, Business Intelligence tools, Power BI, and SQL.

Understanding of customer service principles and how to deliver effective user support.

Excellent problem-solving, troubleshooting, and communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Strong attention to detail, accuracy, and the ability to manage multiple priorities.

A collaborative, customer-focused approach with a commitment to delivering high-quality support.

Previous experience in travel or B2B organisations.

To be the most trusted, agile and value driven partner in our industry - powered by a culture where our people thrive, innovation flourishes, and our hunger to win delivers lasting impact for our customers.

Empower our people to deliver exceptional value through integrity, respect and relentless curiosity - challenging conventions, embracing change and working together to create superior outcomes for our customers.