IT Local User Support

VG SUPPLY CHAIN, INC.; El Salvador; On-site; PHP 268,000 - 402,000; Full time

Job summary

VG SUPPLY CHAIN, INC. is seeking a motivated Technical Support professional to provide first-level IT support for hardware, software, and network issues.

Fresh graduates or candidates with up to 1 year of experience are welcome, with emphasis on quick problem resolution and clear communication. You will assist in configuring computers, printers, and other IT equipment, monitor LAN connectivity, document incidents in IRs, and support IT projects while being open to relocation to project sites as

Qualifications

• Bachelor of Science in Information Technology.
• Fresh grad or 1 year of experience.
• Computer and IT equipment troubleshooting basics.
• Basic knowledge in networking and security practices.

Responsibilities

• Provide first-level IT support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve basic technical problems promptly and efficiently.
• Assist in setting up, configuring, and maintaining computers, printers, and other IT equipment.
• Perform software and OS updates and patch installations as needed.
• Monitor LAN connectivity and assist in basic network troubleshooting.
• Document incidents via Incident Reports (IR) and prepare regular IT activity reports.
• Support user accounts, passwords, and access controls in system administration.
• Provide IT orientation to new employees and assist in project deployments.
• Be open to relocating to different office locations or project sites as required.

Skills

First-level IT support

Troubleshooting

Network monitoring

System administration

Asset management

Documentation

Reporting

Training and guidance

Education

Bachelor of Science in Information Technology

Job description

Job description:

Technical Support

• Provide first-level IT support to end-users for hardware, software, and network-related issues.

• Troubleshoot and resolve basic technical problems promptly and efficiently.

Hardware and Software Maintenance

• Assist in setting up, configuring, and maintaining computers, printers, and other IT equipment.

• Perform regular updates and patch installations for software and operating systems.

Network Support

• Monitor and maintain the local area network (LAN) and internet connectivity.

• Assist in basic troubleshooting of network issues and **escalate as needed.**

IT Asset Management

• Maintain an inventory of IT equipment and ensure proper documentation.

• Coordinate with vendors for repairs, replacements, or procurement of IT assets.

System Administration

• Support the administration of user accounts, passwords, and access controls.

• Assist in managing shared resources such as printers and file systems.

Documentation and Reporting

• Document all critical technical issues and resolutions thru Incident Report (IR)

• Prepare regular reports on IT activities and issues for review by supervisors.

Training and Guidance

• Provide basic IT orientation to new employees regarding company systems and policies.

• Assist end-users in understanding and using new technologies effectively.

Compliance and Security

• Follow IT policies and procedures to ensure compliance with company standards.

• Report and assist in addressing security incidents, such as phishing or malware.

Project Support

• Participate in IT projects such as system upgrades, migrations, and deployments.

• Provide support during implementation to ensure smooth operations.

Relocation Flexibility

• Be open to relocating to different office locations or project sites as required by the company.

Other Duties

• Perform other IT-related tasks as assigned by the IT Supervisor or Manager.

QUALIFICATION:

Bachelor of Science in Information Technology

Fresh Grad or 1yr of experience

Computer and other IT Equipment Troubleshooting, Basic Knowledge in Network.

Can start asap.