IT & Infra Project Coordinator - Service Delivery

Vertere Global Solutions, Inc.; Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Vertere Global Solutions, Inc. is seeking a Service Coordinator to provide operational and administrative support to the Service Delivery team. You will coordinate service activities across customers, technical teams, and service leaders.

You will document priorities, risks, deadlines, and commitments, and ensure progress through completion. This role requires strong organizational and communication skills and experience with report creation and meeting coordination.

Qualifications

• Bachelor’s degree in IT/IS/CS/Business/Engineering or related field.
• Up to three years of experience in service coordination, operations support, project coordination, or similar roles.
• Experience in reporting, documentation, meeting coordination, or action tracking is an advantage.
• Experience working with distributed or international teams is preferred.
• ITIL Foundation, project coordination, Microsoft 365, service management, or reporting certification is an advantage but not required.

Responsibilities

• Coordinate day-to-day service activities across customers, technical teams, service lines, and other stakeholders.
• Maintain trackers for operational priorities, escalations, action items, risks, dependencies, and deadlines.
• Follow up with assigned owners and highlight overdue, blocked, or high-risk activities.
• Coordinate escalation calls, service reviews, governance meetings, and operational working sessions.
• Prepare meeting agendas, minutes, action logs, status reports, dashboards, and stakeholder updates.
• Monitor ticket trends, backlogs, aging items, recurring issues, and service performance using available reports.
• Consolidate updates from technical teams and communicate progress, risks, delays, and next steps.
• Track service delivery initiatives, operational objectives, and continual improvement actions.
• Maintain accurate and organized service documentation, reports, procedures, and governance records.
• Support handovers and operational coordination across different teams, regions, or shifts.
• Escalate unresolved or insufficiently owned items to the appropriate Service Delivery Specialist or Manager.
• Identify opportunities to improve or automate coordination, reporting, and documentation processes.

Skills

Organizational skills

Coordination skills

Follow-up

Communication skills

Report preparation

Stakeholder management

Multitasking

Documentation accuracy

Time management

Education

Bachelor’s degree in IT/IS/CS/Business/Engineering

Tools

Microsoft Excel

PowerPoint

Outlook

Teams

SharePoint

ServiceNow/Jira

Job description

Vertere Global Solutions, Inc. is seeking a Service Coordinator to provide operational and administrative support to the Service Delivery team. You will coordinate service activities across customers, technical teams, and service leaders.

You will document priorities, risks, deadlines, and commitments, and ensure progress through completion. This role requires strong organizational and communication skills and experience with report creation and meeting coordination.