IT Infra Project Coordinator / Manager (WFH and Night Shift)

SCALABLE OS CORP.; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Job summary

SCALABLE OS CORP. is seeking an IT Client Onboarding Project Manager to lead end-to-end onboarding and implementation for new clients in a MSP environment.

You will coordinate engagements from kickoff through transition to ongoing IT service delivery, collaborating with internal teams, vendors, and client stakeholders. The role demands strong organizational and communication skills, ability to manage multiple onboarding projects, and autonomous drive to deliver on time within a dynamic IT

Qualifications

• 5+ years of experience in IT client onboarding, IT implementation, project coordination, or project management.
• Previous experience in MSP, IT services, or technology environment.
• Demonstrated experience managing end-to-end client onboarding or IT implementation projects.
• Understanding of IT service delivery principles (incident, change, service transition).
• Familiarity with PSA platforms, IT ticketing systems, and project management tools (ConnectWise PSA, Autotask, ServiceNow, MS Project).
• Understanding of IT terminology, technical environments, and IT service operations.
• Strong project planning, organizational, analytical, and time management skills.
• Excellent verbal and written communication skills with stakeholders.
• Ability to manage multiple onboarding projects and competing priorities.
• Strong problem-solving, negotiation, and conflict-resolution skills.
• Ability to work independently, take ownership of deliverables, and influence outcomes.
• Strong customer service orientation and commitment to a positive onboarding experience.

Responsibilities

• Manage the end-to-end onboarding process for new IT clients, ensuring a smooth and structured transition into the organization’s service environment.
• Serve as the primary point of contact for clients throughout the onboarding and implementation lifecycle.
• Conduct client kickoff meetings to understand business requirements, expectations, scope, and onboarding objectives.
• Coordinate with technical engineers and internal departments to gather client information, requirements, documentation, and resources.
• Develop and maintain client onboarding plans, implementation schedules, milestones, and deliverables.
• Monitor onboarding progress and ensure activities are completed within agreed timelines.
• Coordinate setup, configuration, documentation, and transition of IT services with technical teams.
• Ensure all onboarding requirements are fulfilled before transitioning to ongoing service delivery or support.
• Identify onboarding gaps, dependencies, and potential delays, and implement solutions.
• Oversee multiple onboarding projects simultaneously, ensuring timely completion and alignment with scope.
• Coordinate internal resources, technical teams, external vendors, and client stakeholders for execution.
• Manage project schedules, workplans, resource allocation, and deliverables.
• Track milestones, timelines, budgets, and overall project health.
• Identify risks and issues, implementing mitigation strategies.
• Manage scope changes and communicate adjustments to stakeholders.
• Conduct regular status meetings and provide progress updates to management and clients.
• Maintain onboarding documentation, checklists, plans, minutes, and status reports.

Skills

IT onboarding

IT implementation

Project coordination

Project management

MSP experience

End-to-end onboarding

IT service delivery

Stakeholder management

PSA platforms

Ticketing systems

ConnectWise PSA

Autotask

ServiceNow

Microsoft Project

IT terminology

Analytical skills

Time management

Communication skills

Prioritization

Negotiation

Conflict-resolution

Independent work

Customer service

Onboarding projects

Job description

SUMMARY

The IT Client Onboarding Project Manager is responsible for managing and coordinating the end-to-end onboarding and implementation of new clients into the organization\'s IT service environment. This role oversees the onboarding lifecycle, from initial client engagement and requirements gathering to project planning, technical coordination, implementation, and successful transition to ongoing IT service delivery.

The position serves as the primary point of contact for clients throughout the onboarding process, ensuring that all requirements, timelines, resources, and deliverables are properly coordinated and completed. The role works closely with internal technical teams, service delivery personnel, external vendors, and client stakeholders to ensure a seamless onboarding experience.

The ideal candidate has experience in IT client onboarding, implementation coordination, or IT project management, preferably within a Managed Service Provider (MSP) or IT services environment. The candidate must demonstrate strong organizational and communication skills, the ability to manage multiple onboarding projects simultaneously, and the autonomy to drive projects through successful completion.

JOB RESPONSIBILITIES

Client Onboarding & Implementation

• Manage the end-to-end onboarding process for new IT clients, ensuring a smooth and structured transition into the organization\'s service environment.




• Serve as the primary point of contact for clients throughout the onboarding and implementation lifecycle.




• Conduct client kickoff meetings to understand business requirements, expectations, scope, and onboarding objectives.




• Coordinate with technical engineers and internal departments to gather necessary client information, technical requirements, documentation, and resources.




• Develop and maintain client onboarding plans, implementation schedules, milestones, and deliverables.




• Monitor onboarding progress and ensure all required activities are completed within agreed timelines.




• Coordinate the setup, configuration, documentation, and transition of IT services in collaboration with technical teams.




• Ensure all client onboarding requirements are fulfilled before transitioning the account to the ongoing service delivery or support team.




• Identify onboarding gaps, dependencies, and potential delays, and proactively implement solutions.

Project Management & Coordination

• Oversee multiple client onboarding and implementation projects simultaneously, ensuring timely completion and alignment with agreed scope and objectives.




• Coordinate internal resources, technical teams, external vendors, and client stakeholders to ensure effective project execution.




• Manage project schedules, workplans, resource allocation, and deliverables.




• Track project milestones, timelines, budgets, and overall project health.




• Identify project risks, issues, and scheduling conflicts, implementing appropriate mitigation strategies.




• Manage scope changes and ensure all adjustments is documented and communicated to relevant stakeholders.




• Conduct regular project status meetings and provide progress updates to management and clients.




• Maintain accurate project documentation, including onboarding checklists, project plans, meeting minutes, status reports, and implementation records.

IT Service Delivery & Stakeholder Management

• Coordinate with IT service delivery and support teams to ensure successful client onboarding and service transition.




• Maintain an understanding of IT service management principles, including incident management, change management, and service delivery processes.




• Ensure client onboarding activities align with established service delivery standards and operational requirements.




• Build and maintain strong relationships with clients, internal teams, and external service providers.




• Facilitate communication between technical and non-technical stakeholders to ensure expectations and deliverables are clearly understood.




• Identify opportunities to improve onboarding workflows, project coordination, and overall client experience.




• Ensure onboarding documentation and deliverables meet established quality and compliance requirements.

QUALIFICATIONS

• 5+ years of experience in IT client onboarding, IT implementation, project coordination, or project management.




• Previous experience working in a Managed Service Provider (MSP), IT services, or technology environment is highly preferred.




• Demonstrated experience managing end-to-end client onboarding or IT implementation projects.




• Understanding of IT service delivery principles, including incident management, change management, and service transition.




• Familiarity with PSA platforms, IT ticketing systems, and project management tools such as ConnectWise PSA, Autotask, ServiceNow, Microsoft Project, or similar applications or any project management tools




• Understanding of IT terminology, technical environments, and IT service operations.




• Strong project planning, organizational, analytical, and time management skills.




• Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.




• Ability to manage multiple client onboarding projects and competing priorities simultaneously.




• Strong problem-solving, negotiation, and conflict-resolution skills.




• Ability to work independently, take ownership of deliverables, and influence outcomes without direct authority.




• Strong customer service orientation and commitment to delivering a positive client onboarding experience.

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.




• Should be amenable to a permanent night shift schedule.