IT Project Coordinator (Remote)

Outsource Recruiter; Philippines; On-site; PHP 391,000 - 670,000; Full time

Job summary

Outsource Recruiter is seeking a Project Coordinator to support Managed Service Project Managers overseeing large-scale network, security, and cabling deployments. You will own technician communication, manage dispatch requests, and keep project trackers up to date to ensure timely delivery.

You will build customer relationships, track equipment status, and collaborate with vendors, partners, and field technicians to maintain project momentum and accuracy.

Qualifications

• 1 year in telecommunications/IT industry or 1 year of project administration experience.
• Minimum 1 year of direct customer service.
• Proficiency with Microsoft Office Suite, emphasis on Word, Excel, and Outlook.
• Experience with ticketing software programs.
• Strong written and verbal communication skills.
• Strong organization skills and ability to manage multiple records, tickets, and follow-ups.
• Strong documentation skills with attention to detail and accuracy.
• Ability to prioritize tasks and manage deadlines.
• Reliable attendance and consistent follow-through.
• Comfortable performing administrative, documentation-heavy, and process-driven tasks.

Responsibilities

• Keep projects moving on time by owning technician communication, dispatch requests, ticket updates, and scheduling follow-through.
• Maintain accurate project/contact data and trackers to ensure visibility and accountability.
• Proactively manage daily ticket/dispatch flow and elevate issues early to avoid delays.
• Strengthen project execution quality by coordinating vendors/partners/FSTs, logistics, and equipment status tracking.
• Contribute to a collaborative team culture by raising questions, sharing feedback, and continuously improving workflows.
• Communicate with field technicians daily (paperwork, scopes of work, job follow-ups, closeouts).
• Work with vendors/partners/FSTs to keep timelines and deliverables on track.
• Coordinate logistics such as lift rentals, material ordering, and job-site requirements.
• Submit dispatch requests and review/manage daily dispatch tickets; handle escalations and ensure resolution.

Skills

Telecom/IT experience

Customer service

Organizational skills

Documentation skills

Communication skills

Microsoft Office

Tools

Ticketing software

Microsoft Office Suite

Job description

Shift Schedule: Flexible start time (typically 6:00–8:00 AM MT)

We’re looking for a Project Coordinator to support our Managed Service Project Managers responsible for large-scale network, security, and cabling deployments.

The Project Administrator’s day-to-day activities include updating customer and project-specific contact databases, submitting field technician dispatch requests, updating project tracking, reviewing/managing daily dispatch tickets, and working with vendors, partners/FSTs to ensure timelines are managed properly.

The Administrator plays a key role in successful project implementations, tracking of equipment status, tracking of support desk activities, and building customer relationships.

About the Company:

The company designs, deploys, and supports networking solutions, serving as a single-source partner for large-scale IT/network, security, and cabling deployments.

Company core values:

• Clear communication — values professional, timely, and accurate written communication with customers and internal teams.
• Organization — keeps tickets, records, paperwork, spreadsheets, and project details structured and easy to track.
• Documentation accuracy — prioritizes complete, reliable, and well-maintained records.
• Accountability and attendance — values reliability, consistency, and strong follow-through.
• Responsiveness — supports customer and internal needs by managing updates, approvals, and task follow-ups promptly.

Objective of this role:

• Keep projects moving on time by owning technician communication, dispatch requests, ticket updates, and scheduling follow-through.
• Maintain accurate project/contact data and trackers to ensure visibility and accountability.
• Proactively manage daily ticket/dispatch flow and elevate issues early to avoid delays.
• Strengthen project execution quality by coordinating vendors/partners/FSTs, logistics, and equipment status tracking.
• Contribute to a collaborative team culture by raising questions, sharing feedback, and continuously improving workflows.

Responsibilities:

• Communicate with field technicians daily (paperwork, scopes of work, job follow-ups, closeouts).
• Work with vendors/partners/FSTs to keep timelines and deliverables on track.
• Coordinate logistics such as lift rentals, material ordering, and job-site requirements.

Dispatching & ticket management

• Submit dispatch requests and review/manage daily dispatch tickets (create/update tickets, change statuses, enter details, track progress).
• Handle escalations and ensure issues are routed and followed through until resolved.
• Track support desk activity and equipment status related to active deployments.

Scheduling & project tracking

• Schedule field resources efficiently and adjust quickly when priorities shift.
• Maintain accurate project trackers, notes, and customer/project contacts in the database.

Client communication

• Join or lead video meetings when needed; coordinators may fill in for PMs and provide project status updates.
• Build customer relationships through consistent follow-up, clarity, and responsiveness.

Required skills and qualifications:

• 1 year in telecommunications/IT industry, or 1 year of project administration experience.
• Minimum 1 year of direct customer service.
• Proficiency with Microsoft Office Suite, emphasis on Word, Excel, and Outlook.
• Experience with ticketing software programs.
• Strong written and verbal communication skills.
• Strong organization skills and ability to manage multiple records, tickets, and follow-ups.
• Strong documentation skills with attention to detail and accuracy.
• Ability to prioritize tasks and manage deadlines.
• Reliable attendance and consistent follow-through.
• Comfortable performing administrative, documentation-heavy, and process-driven tasks.

Preferred skills and qualifications:

• Telecom experience or familiarity with telecom-related service workflows.
• Prior experience in ticketing, service coordination, project administration, or operations support.
• Experience submitting paperwork or documentation for customer approval.
• Experience maintaining customer databases, trackers, or operational spreadsheets.
• Familiarity with IT, telecom, managed services, or technical support environments.
• Experience working with customer service, operations, or project teams in a remote support role.