Remote IT Client Onboarding Project Manager (Night Shift)

SCALABLE OS CORP.; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Job summary

SCALABLE OS CORP. is seeking an IT Client Onboarding Project Manager to lead end-to-end onboarding and implementation for new clients in a MSP environment.

You will coordinate engagements from kickoff through transition to ongoing IT service delivery, collaborating with internal teams, vendors, and client stakeholders. The role demands strong organizational and communication skills, ability to manage multiple onboarding projects, and autonomous drive to deliver on time within a dynamic IT

Qualifications

• 5+ years of experience in IT client onboarding, IT implementation, project coordination, or project management.
• Previous experience in MSP, IT services, or technology environment.
• Demonstrated experience managing end-to-end client onboarding or IT implementation projects.
• Understanding of IT service delivery principles (incident, change, service transition).
• Familiarity with PSA platforms, IT ticketing systems, and project management tools (ConnectWise PSA, Autotask, ServiceNow, MS Project).
• Understanding of IT terminology, technical environments, and IT service operations.
• Strong project planning, organizational, analytical, and time management skills.
• Excellent verbal and written communication skills with stakeholders.
• Ability to manage multiple onboarding projects and competing priorities.
• Strong problem-solving, negotiation, and conflict-resolution skills.
• Ability to work independently, take ownership of deliverables, and influence outcomes.
• Strong customer service orientation and commitment to a positive onboarding experience.

Responsibilities

• Manage the end-to-end onboarding process for new IT clients, ensuring a smooth and structured transition into the organization’s service environment.
• Serve as the primary point of contact for clients throughout the onboarding and implementation lifecycle.
• Conduct client kickoff meetings to understand business requirements, expectations, scope, and onboarding objectives.
• Coordinate with technical engineers and internal departments to gather client information, requirements, documentation, and resources.
• Develop and maintain client onboarding plans, implementation schedules, milestones, and deliverables.
• Monitor onboarding progress and ensure activities are completed within agreed timelines.
• Coordinate setup, configuration, documentation, and transition of IT services with technical teams.
• Ensure all onboarding requirements are fulfilled before transitioning to ongoing service delivery or support.
• Identify onboarding gaps, dependencies, and potential delays, and implement solutions.
• Oversee multiple onboarding projects simultaneously, ensuring timely completion and alignment with scope.
• Coordinate internal resources, technical teams, external vendors, and client stakeholders for execution.
• Manage project schedules, workplans, resource allocation, and deliverables.
• Track milestones, timelines, budgets, and overall project health.
• Identify risks and issues, implementing mitigation strategies.
• Manage scope changes and communicate adjustments to stakeholders.
• Conduct regular status meetings and provide progress updates to management and clients.
• Maintain onboarding documentation, checklists, plans, minutes, and status reports.

Skills

IT onboarding

IT implementation

Project coordination

Project management

MSP experience

End-to-end onboarding

IT service delivery

Stakeholder management

PSA platforms

Ticketing systems

ConnectWise PSA

Autotask

ServiceNow

Microsoft Project

IT terminology

Analytical skills

Time management

Communication skills

Prioritization

Negotiation

Conflict-resolution

Independent work

Customer service

Onboarding projects

Job description

SCALABLE OS CORP. is seeking an IT Client Onboarding Project Manager to lead end-to-end onboarding and implementation for new clients in a MSP environment.

You will coordinate engagements from kickoff through transition to ongoing IT service delivery, collaborating with internal teams, vendors, and client stakeholders. The role demands strong organizational and communication skills, ability to manage multiple onboarding projects, and autonomous drive to deliver on time within a dynamic IT