IT Helpdesk - Junior Team Lead

Accent Micro Technologies, Inc.; Makati; On-site; PHP 420,000 - 640,000; Full time

Job summary

Accent Micro Technologies, Inc. seeks an IT Helpdesk Team Lead to supervise daily helpdesk operations and lead the IT support team in Metro Manila, Makati. You will organize tasks, monitor ticket progress, and drive service quality while aligning with IT support group goals.

The ideal candidate has a bachelor's in IT/CS/CE and 2–3 years in IT helpdesk or technical support, with 1–2 years in a leadership role; excellent communication and the willingness to work Monday–Saturday.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field.
• 2–3 years of experience in IT Helpdesk or Technical Support, with 1–2 years in leadership or supervisory role preferred.
• Excellent leadership, communication, and interpersonal skills.
• Willing to work a Monday to Saturday schedule (6 days per week).

Responsibilities

• Lead and provide direction, guidance, and support to IT Helpdesk team members.
• Organize and assign daily tasks to ensure efficient completion of activities.
• Set team goals and monitor progress to achieve objectives.
• Prepare and submit daily and monthly support ticket status reports.
• Oversee image configuration activities for desktop and laptop deployments.
• Coordinate and ensure timely PC deployment for end users.

Skills

Leadership

Communication

Interpersonal skills

Education

Bachelor's Degree in IT/CS/CE or related field

Job description

We are seeking a IT Helpdesk Team Lead to oversee daily helpdesk operations and provide leadership to the IT support team.

Key Responsibilities:

• Lead and provide direction, guidance, and support to IT Helpdesk team members.
• Organize and assign daily tasks to ensure efficient completion of helpdesk activities.
• Set team goals and monitor progress to achieve operational objectives.
• Uphold and promote the vision and objectives of the IT Support Group.
• Prepare and submit daily and monthly support ticket status reports.
• Monitor and track support ticket updates and resolutions.
• Oversee image configuration activities for desktop and laptop deployments.
• Coordinate and ensure timely PC deployment for end users.
• Ensure all assigned resources perform image configuration and PC deployment activities according to established standards and procedures.

Qualifications:

1. Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
2. At least 2-3 years of experience in IT Helpdesk or Technical Support, with 1-2 years of leadership or supervisory experience preferred.
3. Excellent leadership, communication, and interpersonal skills.
4. Willing to work on a Monday to Saturday schedule (6 days per week).