Technical Helpdesk Team Lead — IT Support & Leadership

Outsourced Quality Assured Services Pty; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Outsourced.ph in Manila is seeking an L1 Technical Helpdesk Team Lead to supervise frontline support for software and hardware issues. You will mentor a small team, ensure timely resolutions, and maintain high customer satisfaction.

The role emphasizes strong technical troubleshooting, effective communication, and ongoing training to stay current with IT tools and client requirements.

Qualifications

• Experience leading a helpdesk or technical support team.
• Strong troubleshooting across software and hardware issues.
• Excellent written and spoken English for customer interactions.

Responsibilities

• Lead and mentor the L1 Helpdesk team to ensure timely issue resolution.
• Diagnose and troubleshoot software, hardware, and network problems.
• Guide customers via phone, email, or chat and escalate when needed.
• Document interactions and resolutions in the ticketing system.
• Share knowledge and improve support processes with the team.
• Stay updated on product knowledge and industry trends.

Skills

Microsoft O365 Administration

Microsoft Azure Administration

VMWare experience

Job description

Outsourced.ph in Manila is seeking an L1 Technical Helpdesk Team Lead to supervise frontline support for software and hardware issues. You will mentor a small team, ensure timely resolutions, and maintain high customer satisfaction.

The role emphasizes strong technical troubleshooting, effective communication, and ongoing training to stay current with IT tools and client requirements.