Global IT Helpdesk Supervisor – End-User Computing

Qualfon; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Qualfon in the Philippines seeks a seasoned IT Helpdesk Supervisor to lead an international helpdesk team based in Manila. You will oversee staff, onboard and train personnel, and ensure timely ticket processing and escalation when needed.

You will conduct simulations, disseminate instructions, and provide high-level IT support while submitting regular performance reports to the IT Manager. The role includes attendance and schedule management, monthly evaluations, and interviews.

Qualifications

• Experience leading international helpdesk teams.
• Proven ability to onboard and train staff.
• Skilled in ticketing systems and escalation procedures.

Responsibilities

• Oversee daily helpdesk operations from Manila.
• Coordinate onboarding and training of staff.
• Prepare monthly performance reports for the IT Manager.
• Manage attendance and scheduling for the team.

Skills

IT helpdesk leadership

Staff training

Escalation management

Team supervision

Job description

Qualfon in the Philippines seeks a seasoned IT Helpdesk Supervisor to lead an international helpdesk team based in Manila. You will oversee staff, onboard and train personnel, and ensure timely ticket processing and escalation when needed.

You will conduct simulations, disseminate instructions, and provide high-level IT support while submitting regular performance reports to the IT Manager. The role includes attendance and schedule management, monthly evaluations, and interviews.