IT Governance and Operations Intern

Henkel Asia Pacific Service Centre; Philippines; Hybrid; PHP 134,000 - 246,000; Part time

Benefits offered by this job

Hybrid work model

Flexible hours

Growth opportunities

Wellbeing programs

Parental leave (8+ weeks)

Job summary

Henkel Asia Pacific Service Centre is seeking an undergraduate student to support daily IT operations, manage requests using ITSM tools, and coordinate with stakeholders in a hybrid setup at Ayala Avenue, Makati.

You will monitor emails, assist with process improvements, and contribute to governance reporting while developing practical IT skills in a dynamic environment. Fluency in English and teamwork are essential.

Qualifications

• Undergraduate student enrolled in college/university in CS/IT/Engineering or related field.
• Knowledge of programming languages (e.g., Python, Java, C#) and ability to write reusable scripts for IT operations.
• Proficient with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams).
• Strong analytical and problem-solving skills with ability to learn quickly; understanding of ITIL is beneficial.
• Excellent oral and written English communication; able to work independently and in a team.
• Must provide MOA/Endorsement Letter and Medical Certificate from college/university.
• Able to work in a hybrid setup (home + onsite in Ayala Ave, Makati) with 500 on-the-job hours.

Responsibilities

• Support daily IT operations by assisting with request management using ITSM tools, including tracking updates and coordinating with stakeholders.
• Monitor shared mailboxes, categorize emails, and follow up on pending actions per guidelines.
• Assist with process improvements by documenting revised procedures and updating materials.
• Provide ad-hoc support for governance, reporting, and compliance activities.

Education

Undergraduate student

Tools

ServiceNow

CUP

Job description

What you´ll do

• Support daily IT operations by assisting with request management using ITSM tools (e.g., CUP, ServiceNow), including tracking updates, maintaining accurate status records, and coordinating with stakeholders to ensure timely resolution
• Monitor shared mailboxes by sorting and categorizing incoming emails, prioritizing requests based on guidelines, and following up on pending actions as directed
• Contribute to process improvement initiatives by helping identify workflow issues, documenting revised procedures, and ensuring process materials reflect current best practices
• Provide ad‑hoc support for governance and operational activities such as preparing basic reports or dashboards, assisting with special projects, and maintaining compliance and governance documentation

What makes you a good fit

• Must be an Undergraduate Student currently enrolled in a college/university studying Computer Science, Information Technology, Engineering, or related field
• Knowledge of any programming language (e.g., Python, Java, C#, or similar); Experience in automating tasks (user management, system checks, reporting), and Ability to write reusable scripts for IT operations and administration is highly preferred
• Proficiency in Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams)
• Strong analytical and problem-solving skills; Ability to learn and adapt to new technologies quickly, and understanding of ITIL (IT operations workflows)
• Proficient in both oral and written English communication skills; Ability to work independently and as part of a team
• Must be able to provide a signed Memorandum of Agreement, Endorsement Letter, and Medical Certificate from the college or university
• Amenable to work on a hybrid set up (combination of work from home and onsite in Ayala Avenue, Makati) and report for at least five hundred (500) on-the-job training hours

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Job Locations: Philippines, National Capital Region, Makati