IT Governance and Operations Intern

Henkel; Philippines; Hybrid; PHP 167,000 - 391,000; Full time

Benefits offered by this job

Hybrid work model

Diverse growth opportunities

Health and wellbeing programs

8 weeks gender-neutral parental leave

Global exposure

Job summary

Henkel Philippines offers an internship program designed to expose you to daily IT operations and governance activities. You will assist with incident/request management using ITSM tools like ServiceNow, monitor shared mailboxes, and help document improved workflows while supporting ad-hoc reporting and governance tasks.

You will join a hybrid setup at Ayala Avenue, Makati, work with a cross-functional IT team, and gain practical experience while completing required training hours with

Qualifications

• Undergraduate student enrolled in CS/IT/Engineering or related field
• Knowledge of any programming language; experience automating tasks and writing reusable scripts preferred
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams)
• Strong analytical and problem-solving skills; quick learner of new tech and ITIL understanding
• Excellent English communication; able to work independently and in a team
• Must provide a Memorandum of Agreement, Endorsement Letter, and Medical Certificate from college/university
• Willing to work in a hybrid setup (Ayala Ave, Makati) and complete 500 on-the-job training hours

Responsibilities

• Support daily IT operations by handling request management using ITSM tools (e.g., CUP, ServiceNow) and coordinating with stakeholders
• Monitor shared mailboxes: sort/categorize emails, prioritize requests per guidelines
• Contribute to process improvements by documenting revised procedures and updating procedures to reflect best practices
• Provide ad‑hoc support for governance and operational activities: preparing basic reports, assisting with special projects, and maintaining governance docs

Skills

Programming language knowledge

Microsoft Office 365

Analytical thinking

ITIL understanding

Teamwork and independence

Education

Undergraduate CS/IT/Engineering student

Tools

ServiceNow

CUP

Job description

About this Position

Fully integrated, highly networked: As a Henkel Intern, you will gain practical experience and exposure to collaborate with industry experts for an international leader that defines the future of tomorrow’s market. Starting on your very first day, you will be integrated into your team, and you’d find out what it means to work as a full-fledged team member, through daily tasks that support the business and special projects that allow you to add value to your organization. Meanwhile you can rely on continuous support by members of the HR department and your mentor/ supervisor, who is an experienced member of your department. You can make use of this opportunity to utilize your talents, exhibit diversity and professionalism, and ultimately, make a difference.

What you´ll do

• Support daily IT operations by assisting with request management using ITSM tools (e.g., CUP, ServiceNow), including tracking updates, maintaining accurate status records, and coordinating with stakeholders to ensure timely resolution
• Monitor shared mailboxes by sorting and categorizing incoming emails, prioritizing requests based on guidelines, and following up on pending actions as directed
• Contribute to process improvement initiatives by helping identify workflow issues, documenting revised procedures, and ensuring process materials reflect current best practices
• Provide ad‑hoc support for governance and operational activities such as preparing basic reports or dashboards, assisting with special projects, and maintaining compliance and governance documentation

What makes you a good fit

• Must be an Undergraduate Student currently enrolled in a college/university studying Computer Science, Information Technology, Engineering, or related field
• Knowledge of any programming language (e.g., Python, Java, C#, or similar); Experience in automating tasks (user management, system checks, reporting), and Ability to write reusable scripts for IT operations and administration is highly preferred
• Proficiency in Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams)
• Strong analytical and problem-solving skills; Ability to learn and adapt to new technologies quickly, and understanding of ITIL (IT operations workflows)
• Proficient in both oral and written English communication skills; Ability to work independently and as part of a team
• Must be able to provide a signed Memorandum of Agreement, Endorsement Letter, and Medical Certificate from the college or university
• Amenable to work on a hybrid set up (combination of work from home and onsite in Ayala Avenue, Makati) and report for at least five hundred (500) on-the-job training hours

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us!

We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.