IT Engineer: 24/7 Global IT Support & Citrix Expert

Odfjell Drilling; Philippines; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Learning and development

Diverse working environment

Global company growth

Compensation & benefits

Job summary

Odfjell Drilling is seeking an IT Engineer for the Makati office to support and maintain Windows server environments, Active Directory and collaborative IT systems. The role requires handling 24/7 operations and working onsite in Makati.

The candidate should have a strong service mindset, excellent English communication, and experience with Citrix, Microsoft 365, and remote support across international partners. This position joins a global, safety-conscious technology team.

Qualifications

• Bachelor's degree in Computer Science/IT or equivalent
• Minimum 3 years of relevant experience
• Experience in Shared Services and multicultural environments is a plus
• Strong customer service, problem-solving and collaboration abilities
• Willing to work in 24/7 operations and onsite in Makati Office

Responsibilities

• Serve as first point of contact for IT issues via phone, chat, portal or email
• Administer and support company PCs, printers, servers and related equipment
• Log, track and document incidents from identification to resolution
• Troubleshoot Windows OS, Citrix, MS Office, emails and network connectivity
• Provide remote desktop support and follow SOPs
• Manage user accounts and provisioning
• Perform PC maintenance and upgrades
• Assist in implementing new IT infrastructure
• Provide user training and IT security awareness
• Report IT security threats to IT Head Office and share learnings

Skills

Windows Server

Active Directory

TCP/IP

Citrix Environment

Microsoft 365

Remote Support

English Fluency

Troubleshooting

Customer Service

Team Collaboration

Education

Bachelor's degree in Computer Science/IT

Tools

Citrix

Microsoft 365

Exchange Server

Autodesk Applications

SolidWorks

Job description

Odfjell Drilling is seeking an IT Engineer for the Makati office to support and maintain Windows server environments, Active Directory and collaborative IT systems. The role requires handling 24/7 operations and working onsite in Makati.

The candidate should have a strong service mindset, excellent English communication, and experience with Citrix, Microsoft 365, and remote support across international partners. This position joins a global, safety-conscious technology team.