Sr. IT Engineer – MNL

Odfjell Technology Ltd.; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Learning and development support

Collaboration in diverse teams

Competitive compensation and benefits

Job summary

Odfjell Technology Ltd. in Makati seeks an experienced IT Operations professional to provide advanced support for enterprise systems and business applications. You will play a vital role in diagnosing and resolving technical issues while ensuring compliance with IT policies and cybersecurity standards.

The ideal candidate possesses a Bachelor's degree and has 3-5 years of relevant experience in IT Operations. Join us to contribute to our mission of delivering innovative and sustainable solutions globally.

Qualifications

• Minimum 3-5 years of relevant experience in IT Operations.
• Experience in Shared Services or multinational environments preferred.
• Understanding of IT Service Management (ITSM) and ITIL principles.

Responsibilities

• Provide advanced IT operational support for enterprise systems.
• Diagnose and resolve escalated technical issues.
• Monitor health and availability of systems and infrastructure.

Skills

IT Operations

Infrastructure Support

Active Directory

Microsoft 365

Endpoint Management

Troubleshooting Skills

Analytical Skills

Communication Skills

Education

Bachelor’s degree in information technology or related field

Tools

Microsoft Intune

PowerShell

Remote Access Technologies

Job description

Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow. With projects in more than 20 countries we are looking for talented people who can help us overcome the today’s challenges and realise the opportunities ahead.

We are looking for someone who has

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, or related field.
• Minimum of three (3) to five (5) years of relevant experience in IT Operations, Infrastructure Support, Systems Administration, Enterprise Technical Support, or related IT functions.
• Experience working in a Shared Services, multinational, or multicultural environment is preferred.
• Good understanding of IT Service Management (ITSM), ITIL principles, and enterprise IT operational environments.
• Strong knowledge of Microsoft Windows, Active Directory, Microsoft 365, endpoint management, and enterprise workstation administration.
• Familiarity with Microsoft Entra ID, Microsoft Intune, Group Policy, PowerShell scripting, and cloud-based identity and device management solutions is an advantage.
• Working knowledge of enterprise infrastructure, including servers, networks, remote access technologies, business applications, and cloud services.
• Understanding cybersecurity best practices, vulnerability management, security compliance, and incident handling procedures.
• Strong analytical, troubleshooting, documentation, and problem-solving skills with the ability to resolve technical issues independently.
• Ability to contribute to operational excellence, service improvement initiatives, and automation opportunities.
• Strong verbal and written English communication skills with a customer-focused approach.
• Willingness to work in a 24/7 operational support environment, including shifting schedules and on-call support when required.
• Amenable to report onsite in Makati.

Your Mission

• Provide advanced IT operational, infrastructure, and end-user support for enterprise systems, business applications, and technology services.
• Diagnose, troubleshoot, and resolve escalated incidents, service requests, and complex technical issues within agreed service levels and operational procedures.
• Perform technical analysis, root cause investigation, and problem resolution to minimize recurring incidents and improve service reliability.
• Support the administration and maintenance of Active Directory, Microsoft 365, endpoint management solutions, remote access technologies, and other enterprise systems and applications.
• Monitor the health, availability, and performance of supported systems and infrastructure components, escalating issues and risks when necessary.
• Ensure compliance with company IT policies, cybersecurity standards, asset governance requirements, and operational procedures, including the identification and escalation of security risks and incidents.
• Maintain accurate ITSM records, technical documentation, knowledge base articles, operational procedures, and support guides.
• Analyze incident trends, operational challenges, and service performance data, and contribute to continuous improvement, automation, standardization, and operational excellence initiatives.
• Collaborate with global IT teams, vendors, and business stakeholders to resolve technical issues, implement improvements, and support projects, system changes, and technology initiatives.
• Participate in infrastructure and operational projects, including testing, deployment, implementation, and post-implementation support activities.
• Provide technical guidance, knowledge sharing, and subject matter expertise to IT Engineers, Service Desk personnel, and other support teams as required.
• Perform other related duties and responsibilities as assigned by management.

Why you should join our team

The Odfjell group recognises that the shift to renewable energy requires a new way of thinking. By leveraging diverse, cross-functional teams we drive innovation, sustainability, and technological improvements across the business. Our people are at the heart of what we do to drive change as we continue to shape and grow the business.

We strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development. Our employees report high levels of empowerment, open dialogue, and trust.

We believe that diversity and inclusion are pre-conditions to succeed in a global marketplace. We believe our company values should be reflected in the everyday behaviour of our leaders and employees alike.

We offer:

• Learning and development support
• Collaborative, diverse, and inclusive working environment
• Part of a global company with opportunities for growth and development.
• Competitive compensation and benefits including paid time-off, insurances and retirement

We live our core values – creative, competent, result oriented, committed – while always being safety conscious.

We use Semac background checks in our recruitment process.