IT Director

HRTX; Philippines; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

HRTX is seeking a visionary leader to direct AVD/Network/Voice infrastructure, ensuring seamless user experiences and optimal uptime across virtual desktops, voice platforms, and enterprise networks.

You will define the infrastructure roadmap, partner with regional leaders, and drive cost-efficiency while maintaining security and compliance. The role requires extensive IT leadership and hands-on expertise in cloud desktop services and networking.

Qualifications

• 15+ years of progressive IT infrastructure experience, including leadership.
• AVD and cloud-based desktop services experience.
• Network architecture and operations expertise.
• IT operations frameworks (ITIL, ServiceNow, monitoring tools).
• Proven track record leading teams in high-availability and customer-facing environments.

Responsibilities

• Define and execute the roadmap for infrastructure services aligned with business goals.
• Lead design, deployment, and optimization of Azure Virtual Desktop environments.
• Oversee enterprise network infrastructure including LAN/WAN/SD-WAN/VPN/Wi-Fi.
• Manage day-to-day IT operations: monitoring, incident, change, and capacity planning.
• Ensure services meet SLAs and compliance standards across regions.
• Lead risk management and business continuity for infrastructure services.

Skills

Leadership

Communication

Strategic planning

Stakeholder management

Customer-facing

Problem solving

Change management

Education

Associate or Bachelor's degree in CS

Tools

ITIL

ServiceNow

Monitoring tools

Microsoft certifications

Cisco

Genesys

Job description

We are seeking a visionary and hands‑on leader of AVD/Network/Voice. This role is key to delivering seamless user experiences, high availability, and operational excellence across virtual desktops, voice platforms, and networks.

Key Responsibilities:

• Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives.
• Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions.
• Lead the design, deployment, and optimization of Azure Virtual Desktop environments.
• Drive cost‑efficiency and end‑user performance improvements across the virtual desktop estate.
• Manage the strategy, implementation, and support of Genesys Cloud.
• Collaborate with business leaders to optimize customer experience.
• Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD‑WAN, VPN, and Wi‑Fi.
• Lead network modernization and performance initiatives with a focus on resilience and uptime.
• Direct day‑to‑day IT operations including monitoring, incident management, change management, and capacity planning.
• Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards.
• Lead operational risk management and business continuity planning for infrastructure services.
• Oversee lifecycle management of IT assets.
• Implement and manage endpoint security, patching, and configuration standards across the enterprise.
• Drive user productivity initiatives including device standardization, self‑service tools, and automation.
• Manage IT support teams to provide timely and effective resolution of issues.
• Lead, mentor, and develop cross‑functional infrastructure and support teams.
• Foster a culture of innovation, accountability, and continuous service improvement.
• Serve as the escalation point for high‑impact incidents and major operational issues

Qualifications:

• Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree
• 15+ years of progressive IT infrastructure experience, including 5+ years in a senior leadership role.
• AVD and cloud‑based desktop services
• Network architecture and operations
• IT operations frameworks (ITIL, ServiceNow, monitoring tools)
  
• Strong track record of leading IT teams in high‑availability and customer‑facing environments (BPO, telco, or enterprise preferred).
• Excellent leadership, stakeholder engagement, and communication skills.
• Relevant certifications (ITIL, Microsoft, Cisco, Genesys, etc.) are a plus.