AVD Operations Manager

PM Consulting; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

PM Consulting seeks an experienced AVD Operations Manager to lead a cloud-based virtual desktop infrastructure (AVD) on Azure. You will drive reliability, performance, and security while guiding a team handling day-to-day infrastructure support.

The role requires deep Azure expertise, virtualization and enterprise infrastructure management, plus the ability to deliver automation, cross-team collaboration, and scalable solutions in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 8–10 years of experience with virtualization technologies and enterprise infrastructure.
• Strong experience administering Microsoft server and desktop environments, including Active Directory in multi-domain environments.
• Proficiency in Group Policy, PowerShell scripting, DNS, DHCP, and identity services.
• Solid experience with Windows desktop operating systems and enterprise productivity platforms.
• Hands-on experience managing Azure cloud infrastructure and services.
• Strong knowledge of enterprise networking concepts within cloud environments.
• Experience developing and maintaining detailed technical documentation.
• Experience managing software deployment, patching processes, and system lifecycle management.
• Familiarity with security hardening practices for VDI.

Responsibilities

• Lead administration and operations of Azure Virtual Desktop environments for stable service delivery.
• Oversee configuration of AVD components: host pools, session hosts, and workspaces.
• Develop deployment, scaling, and performance optimization strategies for VDI.
• Manage VDI images and scaling strategies to maintain efficiency.
• Ensure secure access by implementing security policies and controls.
• Support Azure infrastructure components such as VNets, NSGs, and firewall policies.
• Utilize Azure monitoring tools to track performance and implement improvements.
• Lead troubleshooting of complex issues in virtual desktops, apps, and connectivity.
• Introduce automation and process improvements to reduce manual workload.
• Collaborate with cross-functional teams to identify infrastructure improvements.
• Maintain up-to-date documentation of architecture and procedures.
• Align with ITSM practices including incident, problem, and change management.
• Use enterprise ticketing platforms to manage requests and tasks.

Skills

Azure Virtual Desktop

Active Directory

PowerShell scripting

Networking in cloud

Documentation

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Group Policy

PowerShell

DNS

DHCP

Identity services

Azure

Job description

Role Overview

The AVD Operations Manager will lead the management and optimization of a cloud-based virtual desktop infrastructure environment built on Azure Virtual Desktop (AVD). This role is responsible for ensuring the reliability, performance, and security of virtual desktop services while overseeing operational processes and a team responsible for day-to-day infrastructure support.

The position requires deep expertise in Azure technologies, virtualization platforms, and enterprise infrastructure management. The successful candidate will also drive operational improvements, automation initiatives, and cross-team collaboration to ensure a stable and scalable virtual desktop environment.

Key Responsibilities

Infrastructure Operations

• Lead the administration and ongoing operations of Azure Virtual Desktop environments, ensuring stable and secure service delivery.
• Oversee the configuration and management of AVD components, including host pools, session hosts, and workspaces.
• Develop and implement strategies for deployment, scaling, and performance optimization of virtual desktop infrastructure.
• Manage virtual desktop images and scaling strategies to maintain system efficiency and performance.
• Ensure secure access to systems by implementing and maintaining appropriate security policies and controls.
• Support the management of Azure infrastructure components such as virtual networks, network security configurations, and firewall policies.

Monitoring, Optimization and Automation

• Utilize monitoring and diagnostic tools within Azure to track system performance, identify issues, and implement improvements.
• Lead troubleshooting and resolution of complex issues related to virtual desktops, applications, and connectivity
• Introduce automation and process improvements to enhance operational efficiency and reduce manual workload.
• Use virtualization and device management tools to manage and optimize virtual desktop environments.

Collaboration and Governance

• Collaborate with cross-functional technology teams to identify and implement infrastructure improvements.
• Maintain clear and up-to-date documentation covering infrastructure architecture, operational procedures, and support processes.
• Ensure alignment with IT service management practices, including incident, problem, and change management workflows.
• Utilize enterprise ticketing platforms to manage support requests and operational tasks.

Qualifications

Required

• Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent practical experience may be considered.
• 8–10 years of experience working with virtualization technologies and enterprise infrastructure environments.
• Strong experience administering Microsoft server and desktop environments, including Active Directory in complex multi-domain environments.
• Proficiency in system administration tools and technologies such as Group Policy, PowerShell scripting, DNS, DHCP, and identity services.
• Solid expertise in Windows desktop operating systems and enterprise productivity platforms.
• Hands-on experience managing Azure cloud infrastructure and services.
• Strong knowledge of enterprise networking concepts and connectivity within cloud environments.
• Experience developing and maintaining detailed technical documentation.
• Experience managing software deployment, patching processes, and system lifecycle management.
• Familiarity with security hardening practices for virtual desktop infrastructure.

Preferred

• Experience working with additional virtualization platforms such as Citrix or VMware Horizon.
• Exposure to virtualization management platforms used for optimizing Azure-based desktop environments.
• Experience managing cloud-based device management and virtual desktop services within enterprise environments.

Leadership and Experience

• Demonstrated experience managing and supporting Azure Virtual Desktop environments in a production setting.
• Proven leadership experience overseeing technical teams responsible for infrastructure operations.
• Hands-on experience supporting enterprise network connectivity to Azure environments.
• Infrastructure and cloud operations leadership
• Advanced troubleshooting and problem resolution
• Strategic planning and service optimization