Head of AVD, Networking & Voice — Cloud & Uptime Leader

HRTX; Philippines; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

HRTX is seeking a visionary leader to direct AVD/Network/Voice infrastructure, ensuring seamless user experiences and optimal uptime across virtual desktops, voice platforms, and enterprise networks.

You will define the infrastructure roadmap, partner with regional leaders, and drive cost-efficiency while maintaining security and compliance. The role requires extensive IT leadership and hands-on expertise in cloud desktop services and networking.

Qualifications

• 15+ years of progressive IT infrastructure experience, including leadership.
• AVD and cloud-based desktop services experience.
• Network architecture and operations expertise.
• IT operations frameworks (ITIL, ServiceNow, monitoring tools).
• Proven track record leading teams in high-availability and customer-facing environments.

Responsibilities

• Define and execute the roadmap for infrastructure services aligned with business goals.
• Lead design, deployment, and optimization of Azure Virtual Desktop environments.
• Oversee enterprise network infrastructure including LAN/WAN/SD-WAN/VPN/Wi-Fi.
• Manage day-to-day IT operations: monitoring, incident, change, and capacity planning.
• Ensure services meet SLAs and compliance standards across regions.
• Lead risk management and business continuity for infrastructure services.

Skills

Leadership

Communication

Strategic planning

Stakeholder management

Customer-facing

Problem solving

Change management

Education

Associate or Bachelor's degree in CS

Tools

ITIL

ServiceNow

Monitoring tools

Microsoft certifications

Cisco

Genesys

Job description

HRTX is seeking a visionary leader to direct AVD/Network/Voice infrastructure, ensuring seamless user experiences and optimal uptime across virtual desktops, voice platforms, and enterprise networks.

You will define the infrastructure roadmap, partner with regional leaders, and drive cost-efficiency while maintaining security and compliance. The role requires extensive IT leadership and hands-on expertise in cloud desktop services and networking.