AVD Operations Manager

HRTX; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

HRTX is seeking an experienced Azure Virtual Desktop Operations Manager to lead our VDI team and optimize our Azure-based desktop environment. You will drive deployment strategies, manage host pools and sessions, and ensure security and performance across the estate.

The role requires 8–10 years in virtualization with strong Windows/AD, scripting (PowerShell), and Azure proficiency, plus coordination with Microsoft and third-party vendors.

Qualifications

• Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
• 8-10 years of overall virtualization technology experience
• 8-10 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
• Expertise in the Windows 10,11 operating environment, imaging process and Office 365
• Experience creating, maintaining, and communicating complex information technology documentation
• Working experience of Azure administration
• Experience creating software packages, deployment, patch management, data, and cost analytics
• Knowledge of Azure cloud, networking, and enterprise architecture
• Experience with security hardening of VDI infrastructure.
• Hands-on experience with network connectivity to Azure
• Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon

Responsibilities

• Lead Azure Virtual Desktop operations and the VDI team
• Develop and implement AVD deployment, management, and optimization strategies
• Ensure best practices, performance, and security across the VDI environment
• Oversee AVD host pools, workspaces, and session hosts configurations
• Manage AVD images and scaling solutions
• Implement security policies and procedures for secure access
• Utilize Nerdio Manager for Enterprise to optimize AVD/Windows 365/Intune
• Troubleshoot complex issues related to virtual desktops and apps
• Oversee Azure IaaS, VNet, NSG, and firewall configurations
• Use Azure Monitor, Log Analytics, and Diagnostics for monitoring
• Implement automation to improve service delivery and reduce overhead

Skills

Azure Virtual Desktop

PowerShell scripting

Active Directory

Networking & Azure networking

Security hardening

Vendor management

Education

Bachelor's degree in CS or related

Tools

Nerdio Manager

Azure Monitor

Intune/MDM

Job description

We are looking for an experienced Azure Virtual Desktop Operations Manager to lead our virtual desktop infrastructure team. The ideal candidate will have a strong background in managing Azure Virtual Desktop environments, along with proficiency in Nerdio Manager and other Azure management tools.

Key Responsibilities:

• Strong understanding of Azure Virtual Desktop Infrastructure, Operations and end to end connectivity.
• Develop and implement strategies for AVD deployment, management, and optimization.
• Ensure the team follows best practices and maintains high standards of performance and security.
• Oversee the configuration and management of AVD host pools, workspaces, and session hosts.
• Ensure efficient management of AVD images and scaling solutions.
• Implement and enforce security policies and procedures to ensure secure system access.
• Utilize Nerdio Manager for Enterprise to manage and optimize AVD, Windows 365, and Intune environments.
• Troubleshoot and resolve complex issues related to virtual desktops and applications.
• Oversee the configuration and management of Azure IaaS, VNet, NSG, and firewall settings.
• Utilize Azure Monitor, Log Analytics, and Diagnostics settings for monitoring and troubleshooting.
• Implement automation to improve service delivery and reduce operational overhead.

Collaboration and Documentation:

• Collaborate with other IT teams to identify and implement improvements.
• Maintain comprehensive documentation related to VDI, virtual apps, and mobility activities/processes.
• Ensure adherence to ITIL processes and use of ticketing tools like ServiceNow.

Qualification

• Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
• 8-10 years of overall virtualization technology experience.
• 8-10 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
• Expertise in the Windows 10,11 operating environment, imaging process and Office 365
• Experience creating, maintaining, and communicating complex information technology documentation
• Working experience of Azure administration
• Experience creating software packages, deployment, patch management, data, and cost analytics
• Knowledge of Azure cloud, networking, and enterprise architecture
• Experience with security hardening of VDI infrastructure.
• Hands-on experience with network connectivity to Azure.
• Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)

Experience:

• Proven experience in managing AVD environments in a production setting.
• Experience in leading and managing technical teams.
• Hands-on experience with network connectivity to Azure. W