IT Consultant Audio Services

Henkel AG & Co. KGaA; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Henkel AG & Co. KGaA is seeking an IT Consultant Audio Services to design, deliver, operate, and continuously improve global audio and collaboration services.

The role focuses on reliable, secure, user-centric audio solutions across meeting rooms, conferencing platforms, event spaces, and workplace collaboration technologies. The position collaborates with business stakeholders, vendors, and technical teams to drive service excellence, standardization, and innovation in the global audio services

Responsibilities

• Manage and continuously improve global Audio Services, ensuring stable, secure, and high-quality service delivery across all regions.
• Design, implement, and maintain enterprise audio solutions, including conferencing, meeting room, event, and collaboration technologies.
• Define and maintain global standards, architectures, and best practices for audio and collaboration services.
• Act as the primary consultant for business stakeholders, gathering requirements and translating them into sustainable technical solutions.
• Coordinate with vendors, service providers, and support partners to ensure contractual compliance and service performance.
• Lead troubleshooting and resolution of complex audio service incidents, problems, and escalations.
• Drive technology lifecycle management, including upgrades, refresh programs, and adoption of new audio and collaboration technologies.
• Monitor service performance through KPIs, reporting, and continuous service improvement initiatives.

Job description

About this Position

The IT Consultant Audio Services is responsible for the design, delivery, operation, and continuous improvement of global enterprise audio and collaboration services. The role ensures reliable, secure, and user-centric audio solutions across meeting rooms, conferencing platforms, event spaces, and workplace collaboration technologies. Working closely with business stakeholders, vendors, and technical teams, the position drives service excellence, technology standardization, and innovation across the global audio services landscape.

What you’ll do

• Manage and continuously improve global Audio Services, ensuring stable, secure, and high-quality service delivery across all regions.
• Design, implement, and maintain enterprise audio solutions, including conferencing, meeting room, event, and collaboration technologies.
• Define and maintain global standards, architectures, and best practices for audio and collaboration services.
• Act as the primary consultant for business stakeholders, gathering requirements and translating them into sustainable technical solutions.
• Coordinate with vendors, service providers, and support partners to ensure contractual compliance and service performance.
• Lead troubleshooting and resolution of complex audio service incidents, problems, and escalations.
• Drive technology lifecycle management, including upgrades, refresh programs, and adoption of new audio and collaboration technologies.
• Monitor service performance through KPIs, reporting, and continuous service improvement initiatives.