IT Client Services Analyst — End-User Tech & Support

Cardinal Health; Taguig; On-site; PHP 260,000 - 520,000; Full time

Job summary

Cardinal Health IT Client Services is seeking an early-career IT support professional to deliver Tier 1-3 virtual and on-site assistance for software, hardware, and collaboration tools. The role emphasizes learning through structured tasks under direct supervision while contributing to knowledge transfer and incident prevention.

The ideal candidate has 0-2 years of experience and a Bachelor's degree in a related field, or equivalent work experience.

Qualifications

• Applies basic concepts, principles and technical capabilities to perform routine tasks.
• Works on projects of limited scope and complexity.
• Follows established procedures to resolve readily identifiable technical problems.
• Works under direct supervision and receives detailed instructions.
• Develops competence by performing structured work assignments.

Responsibilities

• Provides Tier 1-3 virtual and physical end-user support for software and hardware.
• Resolves user requests through discussions and coordination with internal/external resources.
• Offers education and trainings to users to facilitate knowledge transfer and prevent reoccurrence.
• Maintains ownership for end-user productivity platforms and capabilities, such as virtual environments and collaboration tools.
• Addresses service outages and performs asset management for software/hardware.

Education

Bachelor's degree in related field, or equivalent work experience, preferred

Job description

Cardinal Health IT Client Services is seeking an early-career IT support professional to deliver Tier 1-3 virtual and on-site assistance for software, hardware, and collaboration tools. The role emphasizes learning through structured tasks under direct supervision while contributing to knowledge transfer and incident prevention.

The ideal candidate has 0-2 years of experience and a Bachelor's degree in a related field, or equivalent work experience.