Analyst, IT Client Services

Cardinal Health; Taguig; On-site; PHP 260,000 - 520,000; Full time

Job summary

Cardinal Health IT Client Services is seeking an early-career IT support professional to deliver Tier 1-3 virtual and on-site assistance for software, hardware, and collaboration tools. The role emphasizes learning through structured tasks under direct supervision while contributing to knowledge transfer and incident prevention.

The ideal candidate has 0-2 years of experience and a Bachelor's degree in a related field, or equivalent work experience.

Qualifications

• Applies basic concepts, principles and technical capabilities to perform routine tasks.
• Works on projects of limited scope and complexity.
• Follows established procedures to resolve readily identifiable technical problems.
• Works under direct supervision and receives detailed instructions.
• Develops competence by performing structured work assignments.

Responsibilities

• Provides Tier 1-3 virtual and physical end-user support for software and hardware.
• Resolves user requests through discussions and coordination with internal/external resources.
• Offers education and trainings to users to facilitate knowledge transfer and prevent reoccurrence.
• Maintains ownership for end-user productivity platforms and capabilities, such as virtual environments and collaboration tools.
• Addresses service outages and performs asset management for software/hardware.

Education

Bachelor's degree in related field, or equivalent work experience, preferred

Job description

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Qualifications

• 0-2 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.