Remote IT Help Desk Specialist (Tier 1) - Contractor

NetCov; Angeles; Remote; PHP 240,000 - 420,000; Part time

Job summary

NetCov is seeking a Service Desk Specialist to deliver Tier 1 support remotely for US clients. The role focuses on desktop, software, and peripheral issue resolution, maintaining SLAs, and clear client communication.

You will collaborate with the Service Desk Team Lead to ensure high-quality service, documentation, and process improvements while supporting multiple client environments from PH-based home office resources.

Qualifications

• Foundational understanding of IT infrastructures and client/server models.
• Proficient in Windows and Mac OS with AD, DNS, DHCP, and Exchange/Office 365.
• Familiar with LAN/WAN, firewalls, and wireless solutions.

Responsibilities

• Provide direct, Tier 1 support to clients for desktop, app, and peripheral issues.
• Build and maintain strong client relationships and understand client environments.
• Manage client IT systems per SLAs and SOPs; update customer documentation.

Skills

IT infrastructures

Windows OS

Mac OS

Active Directory

DNS

DHCP

Exchange/Office 365

LAN/WAN connectivity

Education

Associate degree in IT

Tools

Ticketing system

Microsoft 365 Admin Center

Remote support tools

Job description

NetCov is seeking a Service Desk Specialist to deliver Tier 1 support remotely for US clients. The role focuses on desktop, software, and peripheral issue resolution, maintaining SLAs, and clear client communication.

You will collaborate with the Service Desk Team Lead to ensure high-quality service, documentation, and process improvements while supporting multiple client environments from PH-based home office resources.