IT Change Manager

Ascendion; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Ascendion is seeking an experienced Change Manager to lead IT change initiatives in Ortigas, Philippines. You will engage senior management, project teams, and end-users, communicating progress and change impacts effectively.

The role requires 5+ years in IT Change Management, hands-on ADKAR experience, and the ability to work onsite 4 days per week during day shifts. You will design training programs and manage stakeholder communications to ensure successful adoption.

Qualifications

• Bachelor’s degree in IT or CS.
• 5+ years proven experience in IT Change Management.
• Hands-on expertise with the ADKAR change management model.
• Willingness and ability to work onsite in Ortigas at least 4 days a week, day shift.

Responsibilities

• Identify and engage key stakeholders including senior management and end-users; build relationships and communicate updates.
• Develop and execute communication plans informing stakeholders about progress, changes, and benefits.
• Design and deliver training materials so users adopt new technologies and processes.
• Conduct impact assessments to identify risks and resistance; develop mitigation plans.
• Identify and address resistance and foster a positive attitude toward change.

Skills

IT Change Management

ADKAR

Stakeholder engagement

Communication planning

Education

Bachelor of Science in Information Technology or Computer Science

Job description

Qualifications:

• Bachelor of Science in Information Technology or Computer Science.

• Minimum of 5 years’ proven experience in IT Change Management.

• Hands‑on expertise with the ADKAR change management model.

• Willingness and ability to work onsite in Ortigas at least 4 days a week, during day shift hours.

Job Description:

• Identify and engage key stakeholders, including senior management, project teams, end-users, and other relevant parties. Build and maintain strong relationships, effectively communicate project updates and change impacts, and address concerns proactively.

• Develop and execute communication plans to inform stakeholders about project progress, changes, and benefits. Utilize various communication channels, such as email, intranet, presentations, and town hall meetings, to ensure effective messaging and reach.

• Design and deliver training programs and educational materials to equip users with the knowledge and skills necessary to adopt new technologies and processes. This may include developing training manuals, online tutorials, and conducting hands‑on training sessions.

• Conduct thorough impact assessments to identify potential risks and resistance to change. Develop mitigation plans to address these challenges and ensure smooth transitions.

• Identify and address resistance to change. Develop strategies to overcome resistance and foster a positive attitude towards change.