IT Change Management and Communications Lead

vCustomer Philippines, Inc.; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

vCustomer Philippines, Inc. is seeking an IT Change Management & Communications Lead to drive structured change programs across enterprise IT Operations & Foundation.

You will coordinate change readiness, communications, and stakeholder engagement to enable adoption of complex technology and operational changes. The role collaborates with Product Owners, Technical Leads, and governance teams to translate technical changes into clear messaging and actionable adoption strategies in a global,

Qualifications

• Experience in enterprise change management, IT transformation, or large-scale technology initiatives.
• Demonstrated experience supporting change readiness, stakeholder engagement, and adoption activities.
• Experience working with cross-functional teams in a global or matrixed organization.
• Familiarity with structured change management, governance, or delivery frameworks.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Ability to analyze change impacts and translate complexity into actionable messaging.
• Strong stakeholder management and coordination skills.
• Ability to manage multiple initiatives with competing priorities while maintaining quality and alignment.

Responsibilities

• Support ITOF change efforts aligned to operations and foundation platform strategy and transformation initiatives.
• Develop and execute change management plans including communication, readiness, and stakeholder engagement activities.
• Work closely with Product Owners and Technical Leads to understand complex technical changes and translate them into clear change narratives.
• Coordinate with ITOF Execution & Governance and Communications teams to ensure consistent messaging and alignment.
• Track change progress, stakeholder readiness, and adoption signals, providing insights and recommendations to improve outcomes.
• Reinforce desired behaviors and adoption through clear, timely, and consistent communication.
• Maintain change metrics and reporting to assess effectiveness and support leadership decision‑making.

Skills

Change management

IT transformation

Stakeholder management

Communication skills

Cross-functional collaboration

Job description

About The Role

We are looking for motivated individuals to join our Technology organization as an IT Change Management & Communications Lead, where you will support and drive structured change management activities across enterprise IT Operations & Foundation (ITOF) initiatives. You will be responsible for coordinating change readiness, communications, and stakeholder engagement activities that enable successful delivery and adoption of complex technology and operational changes.

You will work closely with Product Owners, Technical Leads, and enterprise governance teams to translate technical change into clear, actionable messaging and adoption strategies. This role offers the opportunity to operate in a global, matrixed environment and grow your professional competencies in enterprise change, transformation, and stakeholder management.

As an IT Change Management & Communications Lead, you will:

• Support ITOF change efforts aligned to operations and foundation platform strategy and transformation initiatives.

• Develop and execute change management plans including communication, readiness, and stakeholder engagement activities.

• Work closely with Product Owners and Technical Leads to understand complex technical changes and translate them into clear change narratives.

• Coordinate with ITOF Execution & Governance and Communications teams to ensure consistent messaging and alignment.

• Track change progress, stakeholder readiness, and adoption signals, providing insights and recommendations to improve outcomes.

• Reinforce desired behaviors and adoption through clear, timely, and consistent communication.

• Maintain change metrics and reporting to assess effectiveness and support leadership decision‑making.
  

What We Are Looking For

• Experience in enterprise change management, IT transformation, or large‑scale technology initiatives.

• Demonstrated experience supporting change readiness, stakeholder engagement, and adoption activities.

• Experience working with cross‑functional teams in a global or matrixed organization.

• Familiarity with structured change management, governance, or delivery frameworks.

• Strong written and verbal communication skills for technical and non‑technical audiences.

• Ability to analyze change impacts and translate complexity into actionable messaging.

• Strong stakeholder management and coordination skills.

• Ability to manage multiple initiatives with competing priorities while maintaining quality and alignment.