IT Associate

Equicom Services Inc.; Pasig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Health Insurance

Maternity & Paternity Leave

Sick Leave

Vacation Leave

13th Month Pay

Job summary

A financial services company in the Philippines seeks a fresh graduate for the IT Associate position. The role involves monitoring card transactions, assisting customers with issues, and identifying potential fraud. Candidates are expected to have strong analytical skills, excel in communication, and maintain confidentiality. This position offers a full-time, on-site opportunity in Metro Manila with government-mandated benefits including health insurance, and leave provisions.

Qualifications

• Fresh graduates are encouraged to apply.
• High regard for confidentiality and attention to detail.
• Flexible/adaptable to changes in schedule.
• No derogatory record from previous employment.

Responsibilities

• Monitor card transactions 24/7 to ensure bank's approval rate.
• Assist and resolve customer issues on card transactions.
• Identify and validate high-risk or potential fraud activities.
• Prepare daily reports on declined and approved transactions.

Skills

Typing speed of 30 WPM or greater

Excellent verbal and written communication skills

Analytical and problem-solving skills

Attention to detail

Multi-tasking skills

Education

Graduate of IT related courses

Job description

On-site - Pasig Fresh Graduate/Student Bachelor Full-time

Job Description

Position: IT Associate

Duties & Responsibilities

• Monitors card transactions 24/7 in real time and ensures the bank’s approval rate is maintained at an acceptable level within industry average.
• Assists and resolves customer issues on card transactions.
• Coordinates with clients, acquiring banks and merchants through all possible channels to process authorization requests, validate transaction information and to confirm or cancel authorizations as long as within the bank’s policies/guidelines.
• Informs, educates and advises the clients how to resolve declined transactions if the reason for the decline is beyond the control of the bank.
• Alerts the concerned unit if there are monitored interruptions in the system which may impact processing of transactions.
• Prepares daily report on declined and approved transactions per shift to monitor approval and decline rates.
• Responsible for identifying high‑risk or potential fraud activities on account holders.

• Identifies suspicious transactions or activities through the bank’s fraud monitoring tool and other channels (system, alerts, etc.).
• Validates suspicious transactions while ensuring high‑level customer service when interacting with cardholders.
• Decides on cases based on available information, transaction history, pattern and risk level.
• Immediately escalates risk events as detected.
• Endorses confirmed unauthorized transactions to Fraud for investigation.

• Supports daily regular/manual and other special authorization requests.

• Processes bills payment authorizations, installment (postpay, balance transfer, cash out installment), closed loop transactions, LOA, ICL/TICL, reversals, etc.
• Complies with required reports.

Job Qualifications

• Fresh graduates are encouraged to apply.
• Graduate of IT related courses.
• Excellently typed – typing speed of 30 WPM or greater; 98% accuracy.
• High regard for confidentiality and attention to detail.
• Flexible/adaptable to changes (e.g., change of shift schedule).
• Multi‑tasking skills.
• Excellent verbal and written communication skills.
• No derogatory record from previous employment.
• Analytical and problem‑solving skills.

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Working Location

3F, Joy~Nostalg Hotel & Suites Manila Managed by The Ascott Limited, Ortigas Center, 17 ADB Avenue, Topaz Rd, Ortigas Center, Pasig, 1600 Metro Manila, Philippines