Cards Fraud & Authorization Associate

Equicom Services Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health Insurance

Maternity & Paternity Leave

Sick Leave

Vacation Leave

13th Month Pay

Job summary

A financial service provider in Metro Manila seeks a Cards Authorization and Fraud Detection Associate. This role focuses on monitoring real-time card transactions to minimize fraud risks. Key responsibilities include resolving customer issues and processing authorizations. Ideal candidates are recent graduates with strong typing and communication skills, and an understanding of confidentiality. The position offers opportunities for fresh graduates to enter the banking industry.

Qualifications

• Fresh graduates welcome to apply.
• Typing speed of 30 WPM or greater with 98% accuracy.
• Must have no derogatory record from previous employment.

Responsibilities

• Monitor transactions in real time to ensure approval rates.
• Identify and validate fraudulent activities on accounts.
• Process special authorization requests and bills payments.

Skills

Excellent typing skills

Attention to detail

Verbal and written communication skills

Analytical and problem-solving skills

Flexibility/adaptability

Multi-tasking skills

Education

Graduate of IT related courses

Job description

On-site - Pasig Fresh Graduate/Student Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance

Maternity & Paternity Leave, Sick Leave, Vacation Leave

The Cards Authorization and Fraud Detection Associate is mainly responsible for monitoring real time queue of card transactions to ensure success rate of card transactions and at the same time observes customer transactions to identify potential risks and resolves the same in a timely manner for the purpose of mitigating possible fraud losses to the Bank.

Duties & Responsibilities:

• Monitors transactions 24/7, real time and ensures the bank’s approval rate is maintained at an acceptable level within industry average.
• Assists and resolve customer issues on card transactions.
• Coordinates with clients, acquiring banks and merchants thru all forms of possible channels to process authorization requests, validate transaction information and to confirm or cancel authorizations as long as within the bank’s policies/ guidelines.
• Informs, educates and advises the clients how to resolve declined transactions, if reason for the decline is beyond control of the bank.
• Alerts the concerned unit if there are monitored interruptions in system which may impact processing of transactions.
• Prepares daily report on declined and approved transactions per shift to monitor approval and decline rates.

2. Responsible for identifying high risk or potential fraud activities on account holders.

• Identifies suspicious transactions or activities thru the bank’s fraud monitoring tool and other channels (system, alerts, etc.).
• Validates suspicious transactions while ensuring high-level of customer service when interacting with cardholders.
• Decides on cases based on available information, transaction history, pattern and risk level.
• Immediately escalates risk events as detected.
• Endorses confirmed unauthorized transactions to Fraud for investigation.

3. Supports daily regular / manual and other special authorization requests.

• Processes bills payment authorizations, installment (postpay, balance transfer, cash out installment), closed loop transactions, LOA, ICL/TICL, reversals, etc.
• Complies with required reports.

JOB QUALIFICATIONS:

• Graduate of IT related courses
• Has excellent typing skills – Typing speed of 30 WPM or greater; 98% accuracy
• Has high regard on confidentiality and attention to detail
• Must be flexible / adaptable to changes (E.g. Change of Shift Schedule; etc.)
• Must possess multi-tasking skills
• Must have excellent verbal and written communication skills
• No derogatory record from previous employment
• Has analytical and problem-solving skills
• FRESH GRADUATES ARE WELCOME TO APPLY!

Working Location

3F, Joy~Nostalg Hotel & Suites Manila Managed by The Ascott Limited. Entrance),Ortigas Center, 17 ADB Avenue, Topaz Rd, Ortigas Center, Pasig, 1600 Metro Manila, Philippines