IT Assoc. Manager

Sagility; Iloilo City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Sagility is seeking an IT Associate Manager to oversee timely and efficient delivery of IT services for our operations in Iloilo. The role supports the organization’s operational needs and enhances customer satisfaction.

The candidate will lead a team, manage incident resolution, and drive improvements across network, server, and cloud infrastructure. A strong background in IT management with leadership experience is required.

Qualifications

• Bachelor's degree in computer applications or BE/BTech.
• 4+ years in IT management with 1–2 years as a team leader.
• Experience across network architecture and IT incident management.
• Proficient with Mac, Linux and Windows platforms.
• Experience with Cloud and VDI infrastructure.

Responsibilities

• Regular activities include network engineering and troubleshooting across software and hardware.
• Assist in managing daily IT department activities and IT policy development.
• Oversee major IT projects including updates, migrations, outages and performance improvements.
• Provide direction for IT team members and vendor management.
• Conduct regular system audits and share operation reports with senior staff.

Skills

Network architecture

IT incident management

Mac/Linux/Windows

Cloud and VDI Infra

Education

Bachelors in CS/IT

BE/BTech

Any Graduate

Job description

Explore meaningful roles that let you make an impact in healthcare while growing your career with purpose, innovation, and global opportunities.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of the incumbent is to assist in overseeing and ensuring the timely and efficient delivery of IT services to meet the organization's operational needs and enhance overall customer satisfaction.

Job title: IT Assoc. Manager

Job Description:

Education: Bachelorâs degree in computer application, BE / B. Tech, Any Graduate. Experience: 4+ Years experience in IT Management with at least 1-2 yearsâ experience as a team leader or in an IT department managerial role.

Preferred Skills:

• Comprehensive Understanding of Network architecture and Client/ server
• Extensive experience in the delivery of IT incident and problem management
• Experience with Mac, Linux and Windows platforms
• Cloud and VDI Infra

Roles & responsibilities: Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems.
• Developing and implementing IT policy and best practice guides for the organisation
• Designing training programs and workshops for staff
• Conducting regular system audits
• Running and sharing regular operation system reports with senior staff
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Providing direction for IT team members
• Identifying opportunities for team training and skills advancements
• Ensure IC SAT, ESAT scores are maintained
• Handling Client and Vendor Management

Location:

Iloilo, Enterprise OnePhilippines

Join our team, we are looking forward to talking to you!