IT Assistant

WalterMart Shopping Center; Philippines; On-site; PHP 250,000 - 350,000; Full time

Job summary

WalterMart Shopping Center in the Philippines is seeking an entry-level IT Support Specialist to provide first-level technical support for hardware, software, network, and systems.

You will install, configure, maintain and troubleshoot PCs, peripherals, user accounts, and network connectivity, assist with software updates, data backup, and IT security basics, and help onboard new hires while coordinating with vendors as needed.

Responsibilities

• Provide first-level technical support to employees for hardware, software, network, and system-related concerns.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, and other IT equipment.
• Assist in setting up user accounts, email accounts, applications, and system access.
• Troubleshoot basic network, internet, Wi-Fi, and connectivity issues.
• Monitor and maintain IT equipment, including inventory, deployment, and preventive maintenance.
• Assist in the installation, updating, and maintenance of software and operating systems.
• Respond to IT service requests and ensure concerns are properly documented and resolved within the agreed timeframe.
• Maintain an updated IT asset and equipment inventory.
• Assist in data backup, file recovery, and basic IT security procedures.
• Support employees during the setup of new workstations, transfers, and onboarding of new hires.
• Coordinate with external IT vendors or service providers when specialized technical assistance is required.
• Assist in implementing and maintaining IT policies, procedures, and security controls.
• Escalate complex technical issues to the IT Officer, IT Supervisor, or appropriate technical team.
• Perform other IT-related duties and projects as assigned.

Job description

• Provide first-level technical support to employees for hardware, software, network, and system-related concerns.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, and other IT equipment.
• Assist in setting up user accounts, email accounts, applications, and system access.
• Troubleshoot basic network, internet, Wi-Fi, and connectivity issues.
• Monitor and maintain IT equipment, including inventory, deployment, and preventive maintenance.
• Assist in the installation, updating, and maintenance of software and operating systems.
• Respond to IT service requests and ensure concerns are properly documented and resolved within the agreed timeframe.
• Maintain an updated IT asset and equipment inventory.
• Assist in data backup, file recovery, and basic IT security procedures.
• Support employees during the setup of new workstations, transfers, and onboarding of new hires.
• Coordinate with external IT vendors or service providers when specialized technical assistance is required.
• Assist in implementing and maintaining IT policies, procedures, and security controls.
• Escalate complex technical issues to the IT Officer, IT Supervisor, or appropriate technical team.
• Perform other IT-related duties and projects as assigned.