IT APPLICATION ENGINEER – PHYSICAL SECURITY SYSTEMS SME

Gratitude Philippines; Manila; Hybrid; PHP 1,428,000 - 1,466,000; Full time

Job summary

Gratitude Philippines in Makati is seeking an experienced IT Application Engineer specializing in physical security systems. You will support enterprise OnGuard and Genetec platforms, perform upgrades, integrations, and troubleshooting within a hybrid work setup.

The role requires 10+ years of IT/app engineering experience with hands-on Lenel OnGuard expertise and strong knowledge of SQL Server, Windows Server, networking, and APIs. Collaboration with global IT and vendor teams is essential.

Qualifications

• 10+ years IT/application engineering experience.
• Hands-on expertise in Lenel OnGuard.
• Genetec Security Center experience is highly desirable.
• Knowledge of SQL Server, Windows Server, networking, and integrations.
• Strong troubleshooting, documentation, and stakeholder management skills.

Responsibilities

• Deploy, upgrade, maintain, and troubleshoot OnGuard and Genetec systems.
• Support access control, video management, alarm monitoring, and visitor management.
• Manage SQL Server, Windows Server, APIs, and system integrations.
• Support migration planning and hybrid platform operations.
• Collaborate with global IT, security, infrastructure, and vendor teams.

Skills

Stakeholder management

Troubleshooting

Documentation

Networking

Tools

Lenel OnGuard

Genetec Security Center

SQL Server

Windows Server

Job description

WE'RE HIRING: IT APPLICATION ENGINEER – PHYSICAL SECURITY SYSTEMS SME

Location: Makati, Philippines (Hybrid)
Salary: ₱128,000–₱131,400/month
Shift: Night Shift | 8:00 PM–5:00 AM
Experience: 10+ Years
Openings: 1 | Full-time

About the Role

We are looking for an experienced IT Application Engineer specializing in Lenel OnGuard and Genetec Security Center to support enterprise physical security systems, application upgrades, integrations, troubleshooting, and platform modernization.

Key Responsibilities

• Deploy, upgrade, maintain, and troubleshoot OnGuard and Genetec systems.
• Support access control, video management, alarm monitoring, and visitor management.
• Manage SQL Server, Windows Server, APIs, and system integrations.
• Support migration planning and hybrid platform operations.
• Collaborate with global IT, security, infrastructure, and vendor teams.

Requirements

• 10+ years of relevant IT/application engineering experience.
• Strong hands-on expertise in Lenel OnGuard.
• Genetec Security Center experience is highly desirable.
• Knowledge of SQL Server, Windows Server, networking, and integrations.
• Strong troubleshooting, documentation, and stakeholder management skills.

Please highlight relevant physical security projects and hands-on OnGuard/Genetec experience in your latest CV.