IT Application Engineer (Physical Security Systems)

Gratitude Philippines; Manila; Hybrid; PHP 1,800,000 - 3,600,000; Full time

Job summary

Gratitude Philippines is seeking an experienced IT Application Engineer specializing in enterprise physical security systems, notably Lenel OnGuard, with growing ownership of Genetec Security Center. The role focuses on deployment, upgrade, maintenance, integration, and modernization while transitioning to a hybrid OnGuard/Genetec model.

The candidate will ensure system reliability, security, and operational continuity across access control, video management, visitor management, badge

Qualifications

• Strong hands-on expertise in Lenel OnGuard architecture, configuration, administration, troubleshooting, and enterprise support.
• Experience with OnGuard version 8.2 or later is preferred.
• Working knowledge of Genetec Security Center and its physical security ecosystem.
• Familiarity with Genetec Synergis, Omnicast, Mission Control, ClearID, Data Exporter, Operations Center, AutoVu, and Sipelia.
• Proficiency in Microsoft SQL Server, including query analysis, performance tuning, backup, restore, and high availability.
• Strong knowledge of Windows Server, IIS, Active Directory, service accounts, certificate management, and patching.
• Understanding of TCP/IP, VLANs, DNS, routing, firewalls, network segmentation, and TLS 1.2 or higher.
• Experience integrating access control hardware, badge printers, biometric devices, alarm panels, and identity systems.
• Familiarity with REST APIs, enterprise integrations, reporting feeds, and Power BI-related data requirements.
• Exposure to Azure or other enterprise cloud and hybrid hosting environments.

Responsibilities

• Deploy, upgrade, maintain, and troubleshoot Lenel OnGuard and related physical security applications.
• Support the transition toward Genetec Security Center and maintain hybrid application environments.
• Configure and support application servers, databases, services, clients, and third-party integrations.
• Maintain access control, alarm monitoring, video management, badge, and visitor workflows.
• Document architecture diagrams, upgrade procedures, migration dependencies, technical procedures, and operational runbooks.
• Perform system health checks, log reviews, service validation, root-cause analysis, and performance troubleshooting.
• Collaborate with security operations, infrastructure, database, networking, identity, cybersecurity, and vendor teams.
• Support application rationalization, platform integration, modernization, and process improvement initiatives.
• Maintain SQL Server databases, including backup, restore, performance optimization, and disaster recovery activities.
• Support Windows Server, IIS, Active Directory, certificates, service accounts, and application deployment activities.
• Troubleshoot network connectivity involving servers, access panels, readers, cameras, intercoms, and client applications.
• Support API integrations, including DataConduIT and OpenAccess API, as well as reporting and data feeds.
• Contribute to global deployments, upgrades, stabilization, migration planning, and operational readiness.
• Manage technical risks, dependencies, and stakeholder expectations while ensuring reliable security operations.

Skills

Lenel OnGuard

Genetec Security Center

SQL Server

Windows Server

REST APIs

Azure / Hybrid hosting

Networking basics

Documentation

System integration

Cybersecurity awareness

Education

Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE)

Genetec certification or hands-on experience

Tools

SQL Server Management Studio

Active Directory

IIS

Data Exporter / DataConduIT

Power BI data handling

Job description

Work Setup: Hybrid
Work Shift: Night Shift (8:00 PM - 5:00 AM)
Experience: 10+ Years

Job Summary

We are seeking an experienced IT Application Engineer specializing in enterprise physical security systems, particularly Lenel OnGuard, with growing technical ownership of Genetec Security Center. The role will support the deployment, upgrade, maintenance, integration, and modernization of enterprise security applications while helping transition from a predominantly OnGuard environment to a hybrid OnGuard and Genetec operating model.

The successful candidate will ensure system reliability, security, scalability, cyber compliance, and operational continuity across access control, video management, visitor management, badge management, and alarm monitoring platforms.

Key Responsibilities

• Deploy, upgrade, maintain, and troubleshoot Lenel OnGuard and related physical security applications.
• Support the transition toward Genetec Security Center and maintain hybrid application environments.
• Configure and support application servers, databases, services, clients, and third-party integrations.
• Maintain access control, alarm monitoring, video management, badge, and visitor workflows.
• Document architecture diagrams, upgrade procedures, migration dependencies, technical procedures, and operational runbooks.
• Perform system health checks, log reviews, service validation, root-cause analysis, and performance troubleshooting.
• Collaborate with security operations, infrastructure, database, networking, identity, cybersecurity, and vendor teams.
• Support application rationalization, platform integration, modernization, and process improvement initiatives.
• Maintain SQL Server databases, including backup, restore, performance optimization, and disaster recovery activities.
• Support Windows Server, IIS, Active Directory, certificates, service accounts, and application deployment activities.
• Troubleshoot network connectivity involving servers, access panels, readers, cameras, intercoms, and client applications.
• Support API integrations, including DataConduIT and OpenAccess API, as well as reporting and data feeds.
• Contribute to global deployments, upgrades, stabilization, migration planning, and operational readiness.
• Manage technical risks, dependencies, and stakeholder expectations while ensuring reliable security operations.

Required Technical Skills

• Strong hands-on expertise in Lenel OnGuard architecture, configuration, administration, troubleshooting, and enterprise support.
• Experience with OnGuard version 8.2 or later is preferred.
• Working knowledge of Genetec Security Center and its physical security ecosystem.
• Familiarity with Genetec Synergis, Omnicast, Mission Control, ClearID, Data Exporter, Operations Center, AutoVu, and Sipelia.
• Proficiency in Microsoft SQL Server, including query analysis, performance tuning, backup, restore, and high availability.
• Strong knowledge of Windows Server, IIS, Active Directory, service accounts, certificate management, and patching.
• Understanding of TCP/IP, VLANs, DNS, routing, firewalls, network segmentation, and TLS 1.2 or higher.
• Experience integrating access control hardware, badge printers, biometric devices, alarm panels, and identity systems.
• Familiarity with REST APIs, enterprise integrations, reporting feeds, and Power BI-related data requirements.
• Exposure to Azure or other enterprise cloud and hybrid hosting environments.

Qualifications and Experience

• 10+ years of relevant experience in IT application engineering, enterprise application administration, or physical security systems.
• Demonstrated hands-on experience supporting enterprise access control, video management, alarm monitoring, and related security workflows.
• Experience with global application deployments, upgrades, migrations, and production support.Strong troubleshooting, analytical, documentation, and root-cause analysis skills.
• Ability to communicate technical concepts to business stakeholders and collaborate across global teams.
• Experience contributing to solution architecture, technical roadmaps, modernization, and application rationalization.
• Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE) certification is preferred.
• Genetec Security Center certification or practical hands-on experience is an advantage.

Application Requirements

Candidates should highlight relevant physical security projects, hands-on Lenel OnGuard experience, Genetec exposure, system integrations, enterprise deployments, and modernization initiatives in their latest CV.

Pre-Screening Questions

1. What is your highest educational attainment?
2. How many years of relevant experience do you have in IT application engineering, enterprise application administration, or physical security systems?
3. How many years of hands-on experience do you have with Lenel OnGuard?
4. Please describe a relevant project or implementation you have worked on.
5. What was your last drawn salary?
6. What is your expected salary?
7. Are you willing and able to work in a hybrid setup in Makati with a night shift schedule from 8:00 PM to 5:00 AM?
8. What is your current notice period?