Hybrid IT App Engineer - Physical Security OnGuard/Genetec

Gratitude Philippines; Manila; Hybrid; PHP 1,800,000 - 3,600,000; Full time

Job summary

Gratitude Philippines is seeking an experienced IT Application Engineer specializing in enterprise physical security systems, notably Lenel OnGuard, with growing ownership of Genetec Security Center. The role focuses on deployment, upgrade, maintenance, integration, and modernization while transitioning to a hybrid OnGuard/Genetec model.

The candidate will ensure system reliability, security, and operational continuity across access control, video management, visitor management, badge

Qualifications

• Strong hands-on expertise in Lenel OnGuard architecture, configuration, administration, troubleshooting, and enterprise support.
• Experience with OnGuard version 8.2 or later is preferred.
• Working knowledge of Genetec Security Center and its physical security ecosystem.
• Familiarity with Genetec Synergis, Omnicast, Mission Control, ClearID, Data Exporter, Operations Center, AutoVu, and Sipelia.
• Proficiency in Microsoft SQL Server, including query analysis, performance tuning, backup, restore, and high availability.
• Strong knowledge of Windows Server, IIS, Active Directory, service accounts, certificate management, and patching.
• Understanding of TCP/IP, VLANs, DNS, routing, firewalls, network segmentation, and TLS 1.2 or higher.
• Experience integrating access control hardware, badge printers, biometric devices, alarm panels, and identity systems.
• Familiarity with REST APIs, enterprise integrations, reporting feeds, and Power BI-related data requirements.
• Exposure to Azure or other enterprise cloud and hybrid hosting environments.

Responsibilities

• Deploy, upgrade, maintain, and troubleshoot Lenel OnGuard and related physical security applications.
• Support the transition toward Genetec Security Center and maintain hybrid application environments.
• Configure and support application servers, databases, services, clients, and third-party integrations.
• Maintain access control, alarm monitoring, video management, badge, and visitor workflows.
• Document architecture diagrams, upgrade procedures, migration dependencies, technical procedures, and operational runbooks.
• Perform system health checks, log reviews, service validation, root-cause analysis, and performance troubleshooting.
• Collaborate with security operations, infrastructure, database, networking, identity, cybersecurity, and vendor teams.
• Support application rationalization, platform integration, modernization, and process improvement initiatives.
• Maintain SQL Server databases, including backup, restore, performance optimization, and disaster recovery activities.
• Support Windows Server, IIS, Active Directory, certificates, service accounts, and application deployment activities.
• Troubleshoot network connectivity involving servers, access panels, readers, cameras, intercoms, and client applications.
• Support API integrations, including DataConduIT and OpenAccess API, as well as reporting and data feeds.
• Contribute to global deployments, upgrades, stabilization, migration planning, and operational readiness.
• Manage technical risks, dependencies, and stakeholder expectations while ensuring reliable security operations.

Skills

Lenel OnGuard

Genetec Security Center

SQL Server

Windows Server

REST APIs

Azure / Hybrid hosting

Networking basics

Documentation

System integration

Cybersecurity awareness

Education

Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE)

Genetec certification or hands-on experience

Tools

SQL Server Management Studio

Active Directory

IIS

Data Exporter / DataConduIT

Power BI data handling

Job description

Gratitude Philippines is seeking an experienced IT Application Engineer specializing in enterprise physical security systems, notably Lenel OnGuard, with growing ownership of Genetec Security Center. The role focuses on deployment, upgrade, maintenance, integration, and modernization while transitioning to a hybrid OnGuard/Genetec model.

The candidate will ensure system reliability, security, and operational continuity across access control, video management, visitor management, badge