IT Account Manager (Project Coordinator)

Rising Tide Digital, Inc.; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Rising Tide Digital, Inc. in Manila/Taguig is seeking an organized IT Account Manager to drive successful delivery of multiple IT projects from initiation through post-deployment support.

You will act as the main liaison between clients, internal technical teams, vendors, and stakeholders to ensure requirements, timelines, and deliverables are well-managed. You will coordinate project plans, monitor milestones and budgets, facilitate meetings, and escalate risks as needed, while maintaining

Qualifications

• Bachelor's degree in IT/CS/Business/PM or related field.
• At least 3 years of experience in IT project coordination, PMO, account management, or related role.
• Experience supporting software development, IT infrastructure, system implementation, or technology projects.
• Working knowledge of Agile, Scrum, Waterfall, or Hybrid methodologies.
• Strong stakeholder and client relationship management skills.
• Excellent verbal and written communication skills.
• Strong organizational, planning, analytical, and time-management skills.
• Ability to manage multiple projects in a fast-paced IT environment.

Responsibilities

• Serve as the primary liaison between clients, internal teams, vendors, and project stakeholders.
• Coordinate IT projects throughout the lifecycle from initiation to post-deployment support.
• Gather, clarify, analyze, and document client requirements, scope, objectives, timelines, milestones, and deliverables.
• Develop and maintain project plans, schedules, action items, and delivery trackers.
• Monitor progress, milestones, resource allocation, timelines, budgets, and delivery status.
• Schedule and facilitate meetings, status reviews, and client presentations.
• Prepare and maintain project documentation, reports, dashboards, and logs.
• Identify and escalate risks, issues, dependencies, blockers, and change requests to stakeholders.
• Manage client expectations through regular communication and proactive issue management.
• Support UAT, implementation, deployment, and post-deployment activities as required.

Skills

Client relationship management

Stakeholder management

Verbal & written communication

Organizational & planning

Time management

Education

Bachelor's degree in IT/CS/Business/PM, or related field

Job description

About the role

We are seeking an organized and proactive IT Account Manager to support the successful delivery of multiple IT projects from initiation through implementation and post-deployment support. The role will serve as a key liaison between clients, internal technical teams, vendors, and project stakeholders, ensuring that project requirements, timelines, deliverables, and expectations are effectively managed.

Generic Responsibilities:

• Serve as the primary point of contact and liaison between clients, internal teams, vendors, and project stakeholders
• Coordinate multiple IT projects throughout the project lifecycle, from initiation and planning to implementation, deployment, and post-production support
• Gather, clarify, analyze, and document client requirements, project scope, objectives, timelines, milestones, and deliverables
• Develop and maintain project plans, schedules, action items, and delivery trackers to ensure projects remain on track
• Monitor project progress, milestones, resource allocation, timelines, budgets, and overall delivery status
• Schedule, organize, and facilitate project meetings, status reviews, stakeholder discussions, and client presentations
• Prepare and maintain project documentation, status reports, meeting minutes, project dashboards, action logs, and other project governance materials
• Identify, track, and escalate project risks, issues, dependencies, blockers, and change requests to the appropriate stakeholders
• Manage client expectations through regular communication, progress updates, and proactive issue management
• Support UAT, implementation, deployment, transition, and post-deployment activities as required

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field
• At least 3 years of experience in IT project coordination, project management, PMO, account management, client services, or a related role
• Experience supporting or coordinating software development, IT infrastructure, system implementation, or technology projects
• Working knowledge of Agile, Scrum, Waterfall, or Hybrid project management methodologies
• Experience working with cross-functional technical and business teams
• Strong understanding of project planning, scheduling, documentation, and reporting
• Strong stakeholder management and client relationship management skills
• Excellent verbal and written communication skills
• Strong organizational, planning, analytical, and time-management skills
• Ability to manage multiple projects, priorities, and deadlines in a fast-paced IT environment