IT Account Manager

Metrobank; Taguig; On-site; PHP 320,000 - 520,000; Full time

Job summary

Metrobank Account Manager role drives and manages the relationship with the business and ITG, ensuring end-to-end delivery of IT needs from ideation to implementation. Works with business units and contributes to the client’s IT strategy covering projects and BAU system enhancements.

The position requires aligning IT plans with business goals, conducting regular client touchpoints, coordinating budgets, defining priorities, and preparing business cases.

Qualifications

• Bachelor’s Degree in IT, CS, BA or related field.
• At least 5 years of experience in account management, business relationship management, IT project coordination, or similar roles.
• Proven experience in handling stakeholder engagements and managing client relationships.
• Strong understanding of IT systems, SDLC, and BAU operations.
• Experience in evaluating system enhancement requests, business cases, and requirements documentation.

Responsibilities

• Align IT plans with business goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Own ideation and initiation of enhancements and subscriptions.
• Coordinate costs and budgets with relevant business units.
• Define priority levels for clients’ system requests and negotiate delivery dates.
• Assess and evaluate BAU system enhancements requested by business units.
• Prepare business cases and high-level requirement documents for technology solutions.
• Foster collaboration with business units and stakeholders.

Skills

Client relationship management

IT systems

SDLC

BAU operations

Stakeholder engagements

Education

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:Account Manager

Job Summary:

Drives and manages the relationship with the business and ITG. Ensures the end-to-end delivery of IT business needs from project ideation to implementation. Works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.

Specific Duties & Responsibilities:

• Align IT plans of business units with the business units’ goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
• Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
• Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates
• Handles the assessment and evaluation of BAU system enhancements requested by business units
• Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs
• Establish collaboration and teamwork with business units, key personnel and stakeholders.

Qualifications:

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or any related field

At least 5 yearsof experience in account management, business relationship management, IT project coordination, or similar roles

Proven experience in handling stakeholder engagements and managing client relationships

Strong understanding of IT systems, SDLC, and BAU operations

Experience in evaluating system enhancement requests, business cases, and requirements documentation

Other Details:

Rank:Junior Officer

Unit: Employee Services Sector / Information Technology Group / Business Relationship Management Division
Location: Metrobank Center, BGC