Strategic IT Account & Delivery Lead

Metrobank; Taguig; On-site; PHP 320,000 - 520,000; Full time

Job summary

Metrobank Account Manager role drives and manages the relationship with the business and ITG, ensuring end-to-end delivery of IT needs from ideation to implementation. Works with business units and contributes to the client’s IT strategy covering projects and BAU system enhancements.

The position requires aligning IT plans with business goals, conducting regular client touchpoints, coordinating budgets, defining priorities, and preparing business cases.

Qualifications

• Bachelor’s Degree in IT, CS, BA or related field.
• At least 5 years of experience in account management, business relationship management, IT project coordination, or similar roles.
• Proven experience in handling stakeholder engagements and managing client relationships.
• Strong understanding of IT systems, SDLC, and BAU operations.
• Experience in evaluating system enhancement requests, business cases, and requirements documentation.

Responsibilities

• Align IT plans with business goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Own ideation and initiation of enhancements and subscriptions.
• Coordinate costs and budgets with relevant business units.
• Define priority levels for clients’ system requests and negotiate delivery dates.
• Assess and evaluate BAU system enhancements requested by business units.
• Prepare business cases and high-level requirement documents for technology solutions.
• Foster collaboration with business units and stakeholders.

Skills

Client relationship management

IT systems

SDLC

BAU operations

Stakeholder engagements

Education

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field

Job description

Metrobank Account Manager role drives and manages the relationship with the business and ITG, ensuring end-to-end delivery of IT needs from ideation to implementation. Works with business units and contributes to the client’s IT strategy covering projects and BAU system enhancements.

The position requires aligning IT plans with business goals, conducting regular client touchpoints, coordinating budgets, defining priorities, and preparing business cases.