Inbound IRA Client Service Specialist

Empower Finance; Pateros; On-site; PHP 223,000 - 357,000; Full time

Job summary

Empower Finance in Metro Manila is seeking a Client Service Representative to handle inbound calls from existing customers, supporting account needs on retirement products. The role emphasizes delivering professional service with a courteous, clear communication style while guiding customers through account maintenance and related requests.

Ideal candidates have 1+ years in customer service in a fast-paced environment, with ability to navigate multiple technology platforms and maintain high

Qualifications

• 1+ years customer service experience.
• Ability to work in a fast-paced, client-driven call center.
• Strong communication and active listening skills.

Responsibilities

• Engage with customers via inbound calls and respond to inquiries.
• Provide professional service with a friendly phone demeanor.
• Handle account maintenance and withdrawal requests as needed.
• Deliver accurate information and collaborate with internal teams.
• Navigate multiple systems while talking with clients.
• Maintain high customer satisfaction and meet performance metrics.

Skills

Customer service

Call center

Verbal communication

Active listening

Multi-system navigation

Job description

Empower Finance in Metro Manila is seeking a Client Service Representative to handle inbound calls from existing customers, supporting account needs on retirement products. The role emphasizes delivering professional service with a courteous, clear communication style while guiding customers through account maintenance and related requests.

Ideal candidates have 1+ years in customer service in a fast-paced environment, with ability to navigate multiple technology platforms and maintain high