Invoice Issue Resolution Specialist

Merck Group; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Merck Group in the Philippines is seeking an Invoice Issue Resolution Specialist to ensure smooth and precise processing of vendor invoices and payments, investigate discrepancies, and maintain accurate records. You will work with internal teams and external customers, manage ERP-based processing (SAP/Oracle), and address payment issues with attention to detail and a collaborative spirit.

The ideal candidate has 3–5 years in Accounts Payable, a degree, and strong Excel skills, plus excellent

Qualifications

• College degree or equivalent required.
• 3–5 years of Accounts Payable experience, specifically Invoice issue resolution.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Understanding of accounting principles; experience with ERP systems (e.g., SAP, Oracle) is a plus.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

Responsibilities

• Manage advance and complex processing of vendor invoices in the respective ERP system (including Legal, Freight, Direct Debit, Manual upload, etc.).
• Reversal and correction of erroneously posted invoices.
• Request maintenance of Vendor Master Data as necessary.
• Investigate and resolve invoice discrepancies, including incorrect amounts, missing information, and payment issues.
• Address internal and external inquiries promptly and elevate issues as they occur.
• Execute Tier 2 activities using our internal ticketing tool, handling escalations, urgent requests, invoice issue resolution, corrections and other Invoice Posting related requests.
• Assist in resolving invoice processing related issues on the Payment Exception list.

Skills

Analytical skills

Problem-solving

Excellent communication

Team player

Education

Bachelor's degree or equivalent

Tools

SAP

Oracle

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

The Invoice Issue Resolution Specialist is essential for the smooth and precise processing of invoices and payments. This role involves investigating and resolving invoice discrepancies, effectively communicating with both internal teams and external customers and maintaining accurate records.

• Manage advance and complex processing of vendor invoices in the respective ERP system (including Legal, Freight, Direct Debit, Manual upload, etc.).
• Reversal and correction of erroneously posted invoices.
• Request maintenance of Vendor Master Data as necessary.
• Investigate and resolve invoice discrepancies, including incorrect amounts, missing information, and payment issues.
• Address internal and external inquiries promptly and elevate issues as they occur.
• Execute Tier 2 activities using our internal ticketing tool, handling escalations, urgent requests, invoice issue resolution, corrections and other Invoice Posting related requests.
• Assist in resolving invoice processing related issues on the Payment Exception list.

Who You Are

• You possess a college degree or equivalent education, along with substantial experience in Accounting, Business Administration, or other related business fields.
• 3 to 5 years of relevant experience in Accounts Payable, specifically in Invoice issue Resolution.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Understanding of accounting principles and practices.
• Experience with accounting software or ERP systems (e.g., SAP, Oracle) a plus.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!