Invoice Resolution Specialist: Payments Accuracy Expert

Merck Group; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Merck Group in the Philippines is seeking an Invoice Issue Resolution Specialist to ensure smooth and precise processing of vendor invoices and payments, investigate discrepancies, and maintain accurate records. You will work with internal teams and external customers, manage ERP-based processing (SAP/Oracle), and address payment issues with attention to detail and a collaborative spirit.

The ideal candidate has 3–5 years in Accounts Payable, a degree, and strong Excel skills, plus excellent

Qualifications

• College degree or equivalent required.
• 3–5 years of Accounts Payable experience, specifically Invoice issue resolution.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Understanding of accounting principles; experience with ERP systems (e.g., SAP, Oracle) is a plus.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

Responsibilities

• Manage advance and complex processing of vendor invoices in the respective ERP system (including Legal, Freight, Direct Debit, Manual upload, etc.).
• Reversal and correction of erroneously posted invoices.
• Request maintenance of Vendor Master Data as necessary.
• Investigate and resolve invoice discrepancies, including incorrect amounts, missing information, and payment issues.
• Address internal and external inquiries promptly and elevate issues as they occur.
• Execute Tier 2 activities using our internal ticketing tool, handling escalations, urgent requests, invoice issue resolution, corrections and other Invoice Posting related requests.
• Assist in resolving invoice processing related issues on the Payment Exception list.

Skills

Analytical skills

Problem-solving

Excellent communication

Team player

Education

Bachelor's degree or equivalent

Tools

SAP

Oracle

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Merck Group in the Philippines is seeking an Invoice Issue Resolution Specialist to ensure smooth and precise processing of vendor invoices and payments, investigate discrepancies, and maintain accurate records. You will work with internal teams and external customers, manage ERP-based processing (SAP/Oracle), and address payment issues with attention to detail and a collaborative spirit.

The ideal candidate has 3–5 years in Accounts Payable, a degree, and strong Excel skills, plus excellent